IT Field Technician

Salary : $51,000-$64,000 Annually

Summary:

The IT Field Technician completes research, recommends, and executes various tasks associated with the End User IT Support systems. This position will setup new devices, decommission old devices, troubleshoot issues with existing equipment, and completes various administrative responsibilities as assigned. Duties may be performed individually or as a team.

Principal Duties and Responsibilities:

• Directly support users throughout the Indiana regions
• Install company information on new devices while removing company information from old devices
• Physical setup of user workstations; computers, monitors, printers, and any other equipment required
• Enter all work performed in our ticketing system
• Perform audits of accounts, devices, and data sources; correct errors as needed
• Perform routine site visits to each of our Indiana sites to ensure all equipment is functioning correctly
• Supplemental Network/AV cabling as needed (working with Infrastructure team)

Global Responsibilities:

• Regular attendance and physical presence at work is an essential function of this position
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications:

Education/Specialized Knowledge/Professional Certifications:

• High School Diploma or equivalent required
• A college degree and/or 3 years or more experience in Information Technology or related major preferred

Experience:

• Experience with Windows computers, and a wide variety of networking equipment.
• Understanding of basic networking terminology and the ability to communicate with level 3 support while troubleshooting equipment
• Experience with industrial and office environments a plus

Skills/Abilities:

• Maintain a positive attitude and provide exemplary customer service
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines and standard accepted practices
• Organizational skills, time management skills, and the ability to manage multiple priorities are required
• Excellent problem solving and troubleshooting skills

Working Conditions:

• Operates within a professional office environment
• Fast paced environment with a need to respond to ever changing scenarios
• Occasionally exposed to moving mechanical parts, toxic or caustic chemicals, and outside weather conditions
• Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets
• Local travel required between different sites; this can be several hours a day depending on the day

Physical Requirements:

• Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Ability to lift up to 50 pounds

Benefits Information

At Ozinga, we care about the well-being of our coworkers both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our benefits include:

• Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind

• Retirement Plan Options - Helping you build a secure future

• Voluntary Benefits - Helping you cover unexpected expenses

• Work-Life Balance - Supporting flexibility so you can thrive in every area of your life

• Employee Assistance Program - Offering confidential support for personal and professional challenges

• Wellness Program - Promoting a healthy lifestyle through resources and incentives

We believe that when our coworkers feel their best, they can do their best.

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.