Account Manager

Job Description

Job Description

Account Manager

Reports To: Senior Client Success Manager

Location: Chicago, IL

Environment: Hybrid

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As an Account Manager working within Redwood Supply Chain Solutions (one of our entities), you will be responsible for managing a group of customers.

How You Make a Difference Everyday:

• Client Portfolio Management:
  • Own and manage a diverse client portfolio, focusing on customer retention and health
  • Maintain proactive communication cadences and lead strategic business reviews with clients, virtually or in person
  • Establish and maintain operating rhythms with customers to support planning, alignment, and timely execution of strategic initiatives
• Operational Excellence & Escalation Management:
  • Resolve internal/external escalations using continuous improvement frameworks
  • Ensure SLA adherence and cross-functional collaboration across operations, finance, and implementation teams
• Performance & Reporting:
  • Drive performance through KPI monitoring, account reviews, and Tableau-enhanced dashboards
  • Oversee customer health metrics and contribute to margin optimization and financial stability
• Insights & Data Stewardship:
  • Manage all client documentation via platforms like Confluence and Salesforce
  • Produce static and dynamic TMS reporting, facilitate training, and collaborate with Engineering on advanced analytics
• Customer Satisfaction & Implementation:
  • Execute customer surveys and lead action plans based on feedback
  • Guide client implementations for seamless transitions, establishing clear communication and expectations

You’ve Got This?

• Bachelor’s degree required; willing to travel up to 30% for customer meetings and training.
• Strong grasp of transportation modes (small parcel, LTL, TL, partial, flatbed, intermodal); experience with Mercury Gate, Oracle TM, or similar TMS platforms.
• Skilled in data analysis and storytelling through metrics; intermediate reporting proficiency using Microsoft Office; comfortable with remote work tools and virtual collaboration.
• Proven success in building customer/internal relationships, delivering top-tier service, and responding to customer needs in high-pressure environments.
• Adept at multitasking, prioritizing, and leading by example; calm under pressure, detail-oriented, and solutions-focused communicator.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

$60,000 - $80,000

This position is eligible to earn annual incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.