Customer Service Representative

Description

PURPOSE AND SCOPE:

Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• 1-2 years call center experience or high volume phone experience

• Accountable for outstanding customer service to all external and internal customers.

• Develops and maintains effective relationships through effective and timely communication.

• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

• Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.

• Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.

• Assists clients with requests for changes to their requisitions, critical values, and patient information.

• Documents all calls into appropriate systems.

• Communicates with Sales and Clinical Support Reps about clients.

• Communicates with all departments to resolve client questions and problems in a timely manner.

• Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc.

• Helps orient and instruct new staff.

• Provides input for improvement of department policy and procedures.

• May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor.

• Escalates issues to supervisor for resolution, as deemed necessary.

• Assists with various projects as assigned by direct supervisor.

• Other duties as assigned.

Skills

Customer service, Collection, Patient account, Medical collections, Medicare, Medicaid, Health care, Medical billing, Accounts receivable

Additional Skills & Qualifications

 0 – 1 year’s related experience.

 Prior call center experience and/or multi-line phone system.

 Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.

 Detail oriented with strong analytical and organizational skills.

 Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.

 Great interpersonal skills with the ability to work cohesively within a team environment.

 Strong customer service skills with a positive, enthusiastic and energetic attitude.

 Great oral and written communication skills to effectively communicate with all levels of management.

Experience Level

Entry Level

This is a Contract to Hire position based out of Lake Bluff, IL.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lake Bluff,IL.

This position is anticipated to close on Mar 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.