Guest Attendant - Guest Services, Part-time, Evenings

The salary range for this position is $16.87 - $23.62 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Guest Attendant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position includes high volume customer contact and a professional, positive, engaging attitude is necessary to welcome customers to Northwestern Medicine. This position serves as a resource to customers facilitating hospital access to and from the parking lots or drop off areas.

Responsibilities:

• Greets, acknowledges and assists all customers outside during assigned hours.
• Maintains visual appearance and safety of entrance, i.e. clearing snow and ice, removing trash, etc
• Serves as a resource to patients and visitors facilitating hospital access.
• Safely transports guests to and from parking areas utilizing the Courtesy Shuttle.
• Must be able to safely drive the Courtesy Shuttle.
• Capable of hearing customer comments, concerns and complaints and responding in a positive, proactive and timely manner.
• Facilitates the flow of customers to and from their vehicles while maintaining efficiency and professionalism.
• Presents a professional image of self and organization by adhering to department uniform policy.
• Actively participates in all required in-service and departmental meetings.
• This position adheres to and is responsible for the safety standards of Northwestern Medicine including the completion of the mandatory Organizational & Departmental safety standards on an annual basis
• Performs other related duties as assigned

Qualifications

Preferred:

High school diploma

1 year of professional customer service experience

Valid Illinois drivers license

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.