Director of operational excellence - food services

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Chartwells K12

Salary: 120000-135000

Other Forms of Compensation: Bonus potential: 25% max pending KPI's

Pay Grade: 17

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit

Job Summary

The Director of Operational Excellence (OpX) partners with operations and other functional support teams to elevate the student experience, support exceeding client expectations, and drive profitability and margin accretion through establishing new, and refining current standards, systems, and processes relative to food production and Labor performance and cost management. They enable the activation, deployment and ongoing maintenance of the food production performance essentials while monitoring desired impact through analyzing and communicating results. They establish and maintain performance-based relationships with operators built on trust, transparency, candor, and partnership.

This is a remote-based position requiring nationwide travel Tuesday through Thursday, three weeks out of each month. Candidates must be flexible and adaptable to meet evolving business needs.

Responsibilities Include

• Effectively communicating solutions that are built within a flexible framework to exceed our student, and client needs while ensuring scalability and repeatability.
• Improving efficiencies and removing complexities.
• Creating content for field facing operator training for multiple audiences and working with operators to determine the best format for adoptability and ongoing use.
• Monitoring success measures, analyzing results, and communicating outcomes.
• Developing processes, tools and job aids for Focus Accounts, New Account Openings, and deployment of food performance initiatives for growth at scale.
• Effectively engaging to share experiences, insight, and in peer coaching and the on boarding of new team members.
  
  

Initial Areas Of Focus

• Initiates, executes set up, and supports and communicates progress for the opening process with continuous process improvement.
• Establishes and/or formalizes food production essentials standards and effectively communicates and deploys.
• Provides troubleshooting and ongoing maintenance for Focus Accounts for food production essentials, and labor optimization for attainment of financial performance.
• Drives every day (ex. new process) and new (ex. Technology enablement) innovation.
  
  

Preferred Qualifications

• Bachelor's degree strongly preferred, or an equivalent combination of education and relevant experience
• Minimum of 10 years experience in multi-unit food service management useful
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Strong organizational, problem-solving, and analytical skills
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Ability to lead by influence without formal authority
• Creative, flexible, and innovative team player
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Willingness to travel nationwide is a MUST!
  
  

Apply to Chartwells Schools today!

Chartwells Schools is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K-12 are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.

Req ID: 1464919

Chartwells K12

KRISTEN STROHMYER

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If you have questions about this posting, please contact [email protected]