EMS Overnight Dispatcher (Emergency Call Center)

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About LifeLine

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety and innovation. Proudly serving our communities in Illinois, Tennessee and Michigan, LifeLine's progressive expansion is reshaping medical transportation.

The opportunity :

LifeLine Ambulance is currently seeking to fill the role of a Ambulance Dispatcher to efficiently dispatch vehicles to emergency and non-emergency calls in and around the Chicago Metro area. This Dispatcher position reports directly to the Dispatch Manager and plays a critical role as the first line of response for our patients and customers in emergency and non-emergency situations. The Dispatcher is responsible for effectively monitoring the dispatch system and communicating with the Intake team and field crews to coordinate calls and vehicle placement as well as maintaining acceptable turnaround times. The Dispatcher does this by providing top tier customer service to medical facilities we operate with and our field staff.

Dispatcher Responsibilities:

• Communicates and interacts effectively and tactfully with staff at facilities, peers and supervisors as well as patients.
• Assists in facilitating improved service through troubleshooting and communication.
• Maintains written dispatch logs, operates dispatch program, operates under all FCC laws and regulations, obtains all pertinent information from callers.
• Ensuring HIPAA guidelines, as well as client and employee privacy, are met with the highest level of discretion.
• Maintains control over the board; aware of the locations and ETA of all vehicles.
• Attends and participates in departmental meetings and in-services as directed.
• Performs other duties as assigned.

Requirements

Education: High School Diploma or equivalent

License/Certifications: Must obtain EMD certification within 1 year of employment. The company will recompense the employee for this.

Skills :

• Must have current/prior EMS experience
• Must be able to fluently speak, read, and write in English.
• Able to type at 30 WPM
• Working knowledge of HIPAA regulations

Preferred : Experience with Ambulance Commander

What we offer:

• Competitive Pay, PTO, and overtime opportunities
• A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
• Tuition reimbursement
• On-site continuing education
• Family culture based on open communication
• EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.