Data Owner Vice President - Voice

Job Description

Embrace the challenge of steering complex tech projects and fostering growth in a dynamic environment. As a Data Owner, you’ll have the opportunity to accelerate product development, drive business growth, and improve the Chase customer experience. Join a team that values technical excellence, collaboration, and career mobility. You’ll be empowered to make a real impact while developing your skills and advancing your career.

As a Data Owner on the Voice Data Team, you will play a key role in enabling the business to drive faster innovation through the use of its data, while ensuring that data is of good quality and well-protected. You’ll be accountable for data in the product that is created, provisioned, or consumed to support business objectives, advanced analytics, business operations, and reporting. As a member of the data ownder team, you’ll collaborate with the Product Owner, Design, and Technology Leads to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business.

You will work closely with partners across Business, Technology, Analytics, Operations, and Risk to deliver data solutions that support strategic objectives. This role offers significant opportunities for learning, growth, and career advancement within a collaborative and innovative team.

Job responsibilities

• Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
• Work with key partners to drive an understanding of the data and its use within the business; provide subject matter expertise on data content and usage.
• Identify the scope of critical data within the product, ensuring prioritized data is well-documented and classified with metadata.
• Support the aligned Data & Analytics lead by identifying data required for integration into analytics platforms.
• Document requirements for accuracy, completeness, and timeliness of data, and coordinate resources to deliver data quality requirements.
• Influence resources to resolve identified data issues in a timely manner.
• Develop processes and procedures to identify, monitor, and mitigate data risks, including protection, retention, destruction, storage, use, and quality.
• Manage execution of tasks to comply with Firmwide policies, standards, and procedures related to data integrity and protection.
• Develop relationships with product data delivery partners and data consumers, including leaders in Business, Technology, Analytics, Operations, Risk, and Control.
• Manage the execution of milestones; understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
• Track and manage workstreams and associated KPIs to ensure successful deliveries.

Required qualifications, capabilities, and skills

• Seven years of industry experience in a data-related field.
• Experience managing delivery across multiple workstreams with varying timelines.
• Technical knowledge of data management and governance, big data platforms, or data architecture.
• Ability to manage delivery timelines and ensure product and organizational goals are met.
• Proficiency with SQL.
• Subject matter expertise in business or product data or processes.
• Ability to deliver outcomes via internal partnerships.
• Strong interpersonal and communication skills, including the ability to articulate complex technical concepts to non-technical senior audiences.
• Structured thinker with good business acumen.
• Understanding of Agile technological development methodology.
• Bachelor’s degree in an applicable field.

Preferred qualifications, capabilities, and skills

• Strong understanding of data governance principles.
• Advanced degree.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.