Field IT Technician I

Job Description

Job Description

IT Technician I Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Must be able to travel to client sites
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with customers and colleagues.
• Ensuring company safety and security standards are met.

IT Technician I Requirements:

• 2 or 4 yr College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• MUST HAVE RELIABLE TRANSPORTATION TO CUSTOMER SITES
• Partial Work from home but MUST be able to travel to client sites
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• Active Directory knowledge a plus
• NinjaOne RMM and Autotask PSA Experience a plus
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• Eager to learn and grow
• Valid Driver License and ability to drive to customer locations when required.
• Excellent customer service skills.
• Hourly pay, 25-37 hours per week

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

Company Description

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.