To-Go Specialist

Ballyhoo Hospitality Group is seeking an energetic, hospitality focused Takeout Specialist to join our Sophia Steak Restaurant team in Lake Forest.

At Sophia Steak, we relish the pleasure of a great steak. It’s our thing, but it’s far from the only thing. Our kitchen also serves the freshest seafood, big crunchy salads, delicious sides, daily specials and a terrific burger. We set the bar high for everything we do, but we stop short of fancy. Paired with personalized service, acomfortable room that feels like home, and top notch hospitality, Sophia Steak is the neighborhood steakhouse for the Lake Forest

Job Summary:

The Takeout Specialist position provides exceptional service and hospitality to every take-out guest

in the restaurant while participating in teamwork ensuring absolute guest satisfaction. Takeout

Specialists are responsible for positive guest interactions while serving guests in a friendly and

efficient manner and ensuring guests get their orders without delay. As a direct link between the

guest and the restaurant a takeout server plays the leading role in developing positive, lasting

guest relationships by consistently delivering an excellent takeout experience every time. Must

be able to operate effectively as part of a team, communicate clearly, ensure smooth service

operations and provide consistent, pleasant, quality service.

Essential Duties and Responsibilities:

• Welcome all guests and ensure guests receive responsive, professional and gracious service
• Greet customers as they arrive at take out in a timely manner.
• Take orders from guests over the phone and in person.
• Answer any questions about the menu, specific food items, or any other inquiries the guest may have.
• Describe all menu items, prices, and methods of preparation.
• Understand the order taken and any changes in the menu, dietary restrictions, food allergies, etc.
• Ensure order accuracy every time.
• Prepare, serve, and package all items for takeout and delivery orders.
• Aware of all upcoming orders and the status of them.
• Utilize and understand third party delivery services.
• Recording all monetary transactions with precision, generating bills, and collecting payment.
• Ensure that all food and products are consistently prepared and served according to the restaurants standards.
• Maintain a clean, safe environment always in the Takeout area and service stations.
• Participate in Pre-Shift meetings and learn new menu items.
• Perform all side work applicable to assigned station.
• Perform other duties as assigned.

Required Work Skills and Qualifications:

• Extensive knowledge of fine dining food preparation, food handling, safety, and other restaurant guidelines.
• Excellent interpersonal skills and focus on serving customers.
• Excellent verbal and written communication skills.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Excellent math skills.
• Excellent computer skills.
• Ability to use multiple third-party point of sales software simultaneously and process orders.
• Ability to remain calm during high volume service or difficult situations.
• Well-organized with ability to take and place food and beverage orders accurately over the phone with a pleasant demeanor.
• Excellent with Point of Sale systems.
• Ability to communicate and understand the predominant language(s) of the restaurant’s operating area.
• Ability to work varied shifts, including nights, weekends and holidays.

Education, Credentials, and Experience:

• High school diploma or equivalent work experience.
• Find dining and wine knowledge a plus.
• Maintain a BASSET and ServeSafe Food Handlers Certification.
• Successful completion of the company’s Food and Beverage training program.

Physical Demands:

• Prolonged periods of standing and walking throughout restaurant space.
• Prolonged periods of sitting.
• Ability to work in a standing position for long periods of time.
• Occasionally climbing and descending stairs.
• Ability to stand, walk, push, pull, squat, bend, and reach.
• Required to use hands and arms to reach, handle, or feel objects, tools, or controls.
• Ability to lift and/or move up to 25 pounds.

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience 

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.