Director of Technical Operations

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITES:

The Director of Technical Operations (DTO) serves as a senior operational leader supporting the Chief Engineer in

managing and optimizing the performance of a global product development and technical support services. Acting as

the primary second-in-command, this role ensures alignment of engineering execution, process discipline, and

technical operations across all sites and product lines.

This role is ideal for a leader with strong technical insight, operational leadership capability, and deep industry

experience. The Director of Technical Operations drives clarity, coordination, and schedule delivery across shared

service technical teams, enabling the Chief Engineer to focus on strategy, technical governance, and innovation.

DUTIES AND RESPONSIBILITIES

Operational Leadership & Execution

• Lead the operational rhythm of the global shared services technical organization on behalf of the Chief

Engineer.

• Translate the Chief Engineer's strategic direction into actionable operational plans across teams and sites.

• Drive continuous improvement initiatives that streamline processes, reduce variation, and improve

engineering throughput.

• Represent the Chief Engineer in operational reviews, working groups, and cross-functional meetings as

needed.

Technical Operations Management

• Work closely with product management to distill actionable product requirements and plans.

• Oversee technical governance processes including design reviews, product readiness assessments, risk

management, and configuration control.

• Ensure consistent adoption of engineering tools, development systems, documentation standards, and

methodologies across global sites.

• Support technical decision-making with industry experience and practical technical insight.

Product Development Delivery

• Assist Product Management to monitor engineering progress across the product lifecycle-from concept

through validation, release, and manufacturing readiness.

• Lead escalation management and coordinate cross-functional issue resolution for technical and operational

challenges.

Cross-Functional Alignment

• Partner closely with manufacturing, supply chain, quality, regulatory, product management, and commercial

teams to ensure seamless integration of engineering outputs as required to support technical programs.

• Coordinate handoffs and readiness between development, validation, and production teams.

• Support portfolio planning, resource allocation, and prioritization activities in partnership with the Chief

Engineer and Product Management.

People Leadership & Development

• Promote a culture of collaboration, accountability, and process excellence within global engineering teams.

• Support workforce planning, capability development, and succession planning initiatives for engineering

functions.

• Facilitate global communications and support the break down of organizational silos.

EDUCATION AND EXPERIENCE

• 10+ years of extensive industry experience in product-focused or engineering-driven Global Emergency

Services Supplier environments dealing with OEMs dealers and end users.

• Strong technical literacy with the ability to actively engage in engineering and product discussions.

• Proven experience leading large teams in a fast-paced, technology-driven environment.

• Fluent in Fire Protection Codes and Requirements

OTHER QUALIFICATIONS

• Excellent verbal and written communication and organizational skills.

• Demonstrated ability and experience working in a fast-paced, deadline-oriented global environment.

• Problem solver with excellent technical abilities.

• Excellent communication skills.

• Skilled with Microsoft Office Suite.

• Demonstrated leadership abilities with a commitment to company values and ethics.

• Proven streamlining, value creation, process improvement - process optimization and team building skills.

• Experience managing multiple projects simultaneously and a proven history in developing and

implementing strategies to resolve recurrent performance issues and conflicts.

• Effective communication and interpersonal skills, with the ability to collaborate across various

departments and levels of the organization.

• Strategic mindset that can balance long-term objectives with immediate operational needs.

• Proven financial acumen to manage budgets and optimize resources effectively.

• Superior leadership and team-building skills with a demonstrated track record of leading teams to achieve

best-in-class results.

• Experience in coaching/mentoring direct and indirect reports to influence their performance.

WORK ENVIRONMENT

While performing the duties of this position, The role may require working in various environments, including office

settings, industrial sites, and outdoor locations. Domestic and International travel required for project oversight

and collaboration with other teams.

PHISICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $134,700.00 - $202,100.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

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Artificial intelligence is not used to screen, assess or select applicants.

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Job Family: Engineering

Business Unit: Hale