Supervisor

Job Description

Job Description

KEY RESPONSIBILITIES
General
• Work with and support the General Manager; assume GM responsibilities in their absence
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation
• Handle guest's questions and concerns professionally and courteously
• Establish and uphold Altitude standards and compliance
• Oversee Altitude's defined processes around inventory and reporting responsibilities
• Track all spending and ensure it is accounted for and in accordance with the park's policies
• Develop the team by establishing profitability goals and rewarding positive behavior
People
• Recruit and hire talent
• Set and hold expectations of accountability with team, upholding brand standards
• Ensure execution of training programs to equip team to perform their job functions successfully
and deliver positive guest experiences
• Create a work environment that promotes staff retention levels
• Maintaining a comfortable work environment and recognizing the importance of conflict
resolution
• Assure staffing levels meet business needs, while taking into account team member well-being
• Maintain positive guest experience by using our SMILES philosophy
• Select and develop high-potential staff members to take on greater responsibility and/or
internal promotions into higher levels at the park or support center team opportunities
Sales
• Execute sales and marketing plans in collaboration with General Manager
• Manage the budget and business plan to meet or exceed planned financial performance, make
adjustments as necessary to adapt to changing situations
• Maintaining positive community relationships and participating in local events
• Promote membership sales
• Draft, communicate, track and hold departments accountable for individual goals
Guest Services
• Create an on-brand Altitude guest experience through superior operations
• Oversee cleanliness of park and responsible for audit/inspections
• Ensures compliance with all policies, standards and procedures
• Maintains high visibility in guest areas during peak times
• Walk through the park & check for cleanliness, maintenance of attractions and signage
• Seek out guest feedback and use for management and hourly team development
• Follow safety and incident reporting guidelines
QUALIFICATIONS AND SKILLS
• 2+ years of experience managing a team in an entertainment or food and beverage environment
• Food safety or alcohol certification required
• CPR/First Aid certification a plus
• Strong leadership qualities including organization and time management
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership
and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
• Act as a mentor and lead by strong example
• Maintain a professional image

Background check will be required before hiring