Retail Area Manager

POP MART ( , founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Opportunity Overview:

POP MART, a global leader in designer toy culture, is on a mission to spread joy through creativity and innovation. As we expand our footprint across the United States, we're seeking a dynamic Retail Area Manager to lead operations across multiple store locations in the Chicago and Illinois area and to help shape the future of our brand in new markets.

In this pivotal role, you'll oversee 3–5 stores, driving operational excellence, team development, and customer experience. You'll be a hands-on leader who thrives in a fast-paced, entrepreneurial environment and is passionate about building high-performing teams. From coaching Store Managers to optimizing ROBO Shop performance, you'll play a key role in delivering POP MART's signature experience to fans across the country.

This is more than a retail role, it's an opportunity to be part of a global movement, bringing art, play, and happiness to communities nationwide.

The working location will be out of our various retail locations in the Chicago and Illinois area.

What You Will Achieve:

• Oversee day-to-day operations for 3–5 retail store locations, ensuring compliance with POP MART's operational, visual, and customer experience standards
• Drive Key Performance Indicators (KPIs) including sales targets, ATV, UPT, Membership, and shrink control
• Train, coach, and motivate Store Managers and store staff to ensure high performance and a strong team culture
• Support hiring, onboarding, and development of store-level staff in coordination with the District Manager
• Manage store staffing levels and payroll to align with labor budgets and productivity goals
• Travel regularly to store locations to observe, audit, and support operations
• Monitor inventory, visual merchandising, and loss prevention protocols
• Act as a communication link between stores and the District Manager, ensuring timely reporting and follow-through on key initiatives
• Partner with cross-functional departments including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising to support store needs
• Champion a strong customer service culture and deliver feedback that supports continuous improvement
• Identify and address operational challenges in a timely and effective manner
• Support Store Managers in executing promotional events and product launches
• Oversee ROBO Shop (vending machine) operations within assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.

What You Will Need:

• 3 to 5 years minimum of progressive experience in retail as a Store Manager as well as 1+ year of multi-unit management experience preferred
• Strong leadership skills with the ability to mentor and inspire diverse teams
• Excellent communication and interpersonal skills
• Strong problem-solving and time management abilities
• Proven ability to meet and exceed operational goals and KPIs
• Comfortable working in a fast-paced, entrepreneurial environment
• Proficient in Microsoft Office and retail POS systems
• Language: English required; Mandarin is a plus but not mandatory
• Must be able to travel between store locations regularly

Physical Requirements:

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

What We Offer:

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead, we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

The job description is not intended to be a comprehensive list of the duties, responsibilities, and requirements of the position. Any duties, responsibilities, and requirements may change without notice.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

***As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.