Digital Solutions Consultant

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Summary:
Consults with institutional trust and custody clients and prospects to analyze and determine product implementation needs as they relate to institutional trust and custody products. Works with clients, prospects, partners, and investment managers, as appropriate, to provide beginning-to-end implementation of product solutions. Works with the sales and/or client service team to ensure that all partners understand the service needs in order to establish the proper ongoing support.

OR

The Digital Solutions Consultant (DSC) supports North America Asset Servicing clients by delivering Northern Trust’s digital and online product solutions. The DSC leads all aspects of the digital/online client experience, providing training and support for new and existing clients across platforms such as Passport, Online Report Center, Global and Web Cash Movement, Trade Order Entry, Data Direct, Corporate Actions Delivery and Response, APIs, and more. The role also involves creating and automating custom reporting solutions using these tools.

Work Model: Hybrid

Major Duties:

• Serve as the primary contact for all client-facing digital experiences, ensuring optimal solutions and operational efficiency.
• Provide training and support on online tools and applications, including customized access, views, and settings.
• Develop and deliver tailored digital solutions; communicate enhancements and new offerings to clients.
• Lead onboarding of new clients to Northern Trust’s digital platforms, including identifying custom reporting needs and coordinating with clients and development teams.
• Present current and upcoming capabilities in client meetings.
• Act as the client advocate to Product teams, contributing to the development and enhancement of digital delivery channels.
• Support clients during product rollouts and enhancements to ensure seamless transitions.

Knowledge and Experience:

• Minimum of 3 years of professional experience working with clients and/or their advisors preferred.
• Familiarity with the financial services landscape, particularly custodial banking and asset servicing.
• Strong verbal, written, and presentation skills.
• Solid understanding of accounting principles (custody, debits, credits) is desirable.
• Excellent time and project management abilities.
• Proficiency in Microsoft Office 365, especially Excel, Power BI, and Copilot.
• Collaborative mindset with the ability to work across teams including Technology, Product, and Client Service.
• Proactive approach to learning and expanding skill sets.
• Willingness to travel, including potential international travel (primarily Canada), to support client engagements.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

[email protected]

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.