Customer Relationship Associate (Seasonal)

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REV UP Brands is a global dancewear manufacturer and retailer, designing and selling shoes, dancewear, and costumes for dancers of every ability all over the world. Since opening its doors in 1996, as Revolution Dancewear, LLC the company has differentiated itself by its deep and loyal relationships with dance studios in the United States, Canada, Europe, and Australia.

Customer Relationship Associates share a passion for working with our customers, a talent for creating meaningful relationships, an ability to quickly and effectively resolve customer concerns. The Customer Relationship Associate will work closely with our customers, by phone and email, to provide assistance regarding our products, place orders, manage and track shipments, and any other help they might need.

The Customer Relationship Associate will:

o Answer inbound calls from both new and existing customers, offering advice on all products, taking orders and answering questions.

o Make outbound calls to prospective and existing customers, following up on promotions, surveying for information, or seeking feedback on Revolution's performance.

o Understand and report on customer feedback and behavior, helping to constantly improve Revolution's products and performance.

o Complete other duties, requests, and projects as assigned.

A successful Customer Relationship Associate will possess the following skills:

o A commitment to customer service and the creation of lasting relationships.

o Exceptional verbal and written communication skills and the ability to work collaboratively with both co-workers and customers.

o The ability to multi-task, while maintaining focus on the customer at all times.

o Excellent problem-solving and decision making abilities, leading to favorable results for our customers.

Working ability in Microsoft Word, Excel, and Outlook. Extreme attention to detail.

Position is SEASONAL

Season timeframe: November - early March

Training class will start: 11/28/23

Shifts available: 9am - 5pm or 10am - 5pm

This is not a Work from Home position, job will be performed Onsite.

Job Type: Temporary

Pay: $17.00 per hour

Expected hours: 30 - 40 per week

Benefits:

• Flexible schedule

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

COVID-19 considerations:Maintain social distancing workspaces, cleaning and hand sanitization stations.

Education:

• High school or equivalent (Preferred)

Work Location: In person