Network operations senior advisor

Network Operations Senior Advisor

Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Atlanta, GA, Chicago, IL, Indianapolis, IN, Durham, NC, Manchester, NH, Mason, OH, Norfolk, VA, or Roanoke, VA. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law

The Network Operations Senior Advisor is responsible for leading the application of expert technical expertise to analyze, diagnose and resolve multiple enterprise wide and severely complex technology problems using creative approaches.

How you will make an impact:

• Provides leadership for enterprise technology support area by properly escalating severely complex and multiple incidents and acting as the highest level of escalation within the area for the technical resolution of customer support issues.

• Consult with other technical support teams to respond to recurring problems and facilitates technical group meetings to assist in expediting the recovery of incidents, help access root cause and determine the appropriate avenue for resolution.

• Provides incident management facilitation for severely complex and multiple incidents and interacts closely with Business Partners, Support and Management to provide and receive incident information.

• Can perform as the single focal point for all communications and relationships.

• Leads the identification and development of standards and procedures for process improvements and develops and communicates technical service policies for supported systems and processes.

• Independently manages projects and programs related to Network Operations and Incident Management as needed and have the ability to manage small discrete projects independently.

• Assists in setting the strategy, direction and vision and has the ability to make limited use of all systems management and incident managed tools necessary to manage and document incidents and dispatch on-call support teams.

• Combines technical leadership with hands-on development to build automation, reporting, and monitoring tools that ensure the reliability and accuracy of data pipelines.

• Proactively monitors and manages data quality across all client systems, serving as the escalation point for identifying and resolving complex data flow and product issues.

• Collaborates cross-functionally and drives process improvements to enhance product performance and client experience.

Minimum Requirements:

Requires BA/Bs degree in a related field of study and a minimum of 8 years experience in information systems, computer networking, telecommunication, systems development and management, creating advanced technology designs utilizing business and technical requirements, or configuration and build management; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Multiple trade certifications highly preferred.

• At least 5 years of experience with healthcare claims and payment integrity highly preferred.

Any current & future external job that will be posted 07/01/2025 & forward (locations below), ensure the 4 paragraphs below are included on bottom of the external job posting. The salary range to post is the min-max for all geo zones applicable to the specific job code for the requisition found on the Job Catalog and Geo Zones document from compensation.

Insert this information at the bottom of the external job posting (please make sure to include all 4 paragraphs):

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $127,600 to $191,400

Locations: Chicago, IL

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws _._

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.