Customer Care Representative Associate II

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Changing the world is all in a day's work at Chamberlain Group. Join us at the Chamberlain Group as a Customer Care Associate II remote in the Chicagoland area.

This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Not only are you a critical part of Chamberlain group, you are also joining a team that supports each other and has fun. We have monthly virtual “Spirit Weeks” with games, prizes and friendly competition. We offer the best of both worlds, work from home and in the office as needed.

Customer Care Associate II Qualifications:

• High School Diploma Customer Care or Customer Service experience

• Preferred Qualifications – Some College, SAP, Salesforce Service Cloud, Microsoft Outlook experience

Customer Care Associate II Essential Duties:

• Provide ongoing, daily support to external and internal customers, spanning all Chamberlain Group product lines

• Utilize Salesforce to initiate and process customer cases, and create and maintain reports

• Enter and manage orders in SAP

• Provide product information, pricing and availability

• Provide ongoing support of Inside and Outside Sales team

• Follow-up with customers regarding the status of their open orders and relay shipping information

• This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

• Protect Chamberlain Group’s reputation by keeping information confidential

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

• Contribute to the team effort by accomplishing related results and participating on projects as needed

Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities.

This opportunity offers a competitive base salary and excellent benefits including medical, dental, vision, 401(k) with company match and in-service bonus, and more! We're an organization who values its human capital and provides support to assist its employees succeed.

The pay range for this position is $20.19 - $30.79/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.