Business Travel Program Operations Coordinator

Job Title: Business Travel Program Operations Coordinator

Location: Chicago, IL (100% Remote)

Industry: Hospitality / Travel Operations

Compensation: $22.00 - $25.00 per hour

Work Schedule: Monday-Friday | 40 hours per week | Preferred 9:00 AM - 5:00 PM CT

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a leader in the hospitality industry, to identify a Business Travel Program Operations Coordinator. This long-term remote opportunity will support a high-visibility business travel program during the rollout and stabilization of a new technology platform. The ideal candidate will enjoy working in a collaborative environment, partnering with cross-functional teams, and delivering exceptional support to both internal and external stakeholders.

Job Description:

Our client is seeking a detail-oriented and customer-focused Business Travel Program Operations Coordinator to support daily operations for a business travel program while assisting with the implementation and ongoing support of a new platform. This individual will play a key role in account administration, data management, issue resolution, reporting, and process improvement initiatives. The position offers the opportunity to work closely with sales, operations, digital product teams, and hotel partners to ensure a seamless customer experience.

Key Responsibilities:

• Support day-to-day operations for a business travel program, including account setup, onboarding activities, and user support.
• Assist with platform migration efforts through data review, validation, reconciliation, and quality assurance processes.
• Manage account maintenance activities, including profile updates, administrator changes, and troubleshooting support.
• Respond to inquiries from internal teams, hotel partners, and program participants while coordinating timely resolutions.
• Collaborate with cross-functional stakeholders to address operational challenges and support ongoing program enhancements.
• Generate and maintain operational reports, dashboards, and tracking tools to support business objectives.
• Assist with documentation of processes, workflows, and standard operating procedures.
• Monitor account activity and support initiatives focused on account engagement and reactivation.
• Serve as a backup resource for critical operational processes to ensure continuity during platform transition and post-launch support.

Qualifications:

• 1-3+ years of experience in hospitality operations, customer support, account coordination, travel operations, or a related field.
• Hospitality, hotel sales, travel industry, or customer service experience preferred.
• Hotel transient sales experience strongly preferred.
• Proficiency with Microsoft Excel, including data management, reconciliation, and reporting functions.
• Experience working with CRM, PMS, CRS, Opera, Envision, or similar hospitality systems is a plus.
• Strong customer service mindset with the ability to independently manage inquiries and escalations.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• Strong written and verbal communication skills.
• Analytical mindset with strong attention to detail and data accuracy.
• Ability to quickly learn new systems and processes in a fast-paced environment.

Additional Details:

• Assignment Length: 9 months
• 100% Remote opportunity

Perks:

• Fully remote work environment
• Exposure to large-scale technology implementation and operational transformation initiatives
• Collaborative and supportive team environment
• Opportunity to work alongside leaders across multiple business functions
• Gain experience supporting a globally recognized hospitality organization
• Training provided on the new business travel platform and operational processes

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.