Customer Service / Appointment Scheduler
Job Description
Job Description
CXI Trucking – Melrose Park, IL
Immediate Opening: Customer Service Representative / Office Clerk
Position Type: Full-Time
Pay: $21.50/hour
Schedule: Monday through Friday | 7:00 AM – 3:30 PM
CXI Trucking is seeking a full-time Office Customer Service Representative to join our team in Melrose Park, IL. This role is responsible for maintaining frequent and accurate communication with customers, vendors, and internal personnel to ensure smooth daily operations.
Responsibilities- Handle a high volume of incoming phone calls and emails from customers
- Coordinate and schedule delivery appointments
- Work closely with Dispatch and other departments to ensure timely and accurate deliveries
- Communicate with customers, shippers, carriers, and agents via phone and email
- Respond to inquiries and resolve issues efficiently
- Complete paperwork, reporting, and other administrative tasks as needed
- Prior customer service experience required
- Experience managing high call and email volume
- Strong verbal and written communication skills
- Detail-oriented with strong analytical abilities
- Equivalent experience will be considered
- Experience scheduling freight deliveries in the transportation industry is a strong plus
- Minimum 1 year of customer service experience or equivalent
- Competitive wages
- Equal Opportunity Employer
CXI Trucking is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation, or genetics.
In accordance with federal regulations, the Company does not discriminate against employees or applicants who inquire about, discuss, or disclose compensation information, except under legally permitted circumstances (41 CFR 60-1.35(c)).
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