Regional Client Service Leader - GBS US, NER and SER

Regional Client Service Leader - GBS US, NER and SER at Gallagher Benefit Services summary:

Regional Client Service Leader will oversee and standardize client service operations across a multi-branch region, ensuring quality, compliance, capacity planning, and client retention while partnering with branch leaders to balance workloads and integrate new resources. The role includes mentoring and leading client service managers, leveraging technology and performance metrics to drive process improvements and growth, and requires travel up to 30%. Qualifications range from a bachelor’s with 7+ years of client service/claims experience (or HS/GED with 12+ years) plus 5+ years management and appropriate licensing; preferred experience in employee benefits or professional services consulting.

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re united by a commitment to growth and shared goals. As a Regional Client Service Leader, you’ll play a key role in ensuring our client service teams deliver quality, consistent, and efficient support. You’ll connect local offices with enterprise-wide resources, helping us build long-term relationships with our clients. This role is all about creating a culture of client excellence and driving strategies that help our clients succeed.

In this role, you’ll oversee client service processes across your region, ensuring they’re aligned with our standards and goals. You’ll work closely with branch leaders to balance workloads, support staffing efforts, and integrate new partners. By leveraging technology and best practices, you’ll create capacity for growth and improved service.

You’ll also lead and mentor client service leaders, fostering a culture of collaboration and teamwork. Your leadership will ensure our teams are equipped to deliver top-tier service and adapt to changing client needs.

Additionally, you’ll focus on compliance, process improvement, and client retention. By levereraging performance metrics and implementing innovative strategies, you’ll help us achieve our growth targets while maintaining high-quality results.

Required: Bachelor's degree with 7+ years of client service experience and/or claims management experience - or- High School degree/GED with 12+ years of experience 5+ years of management experience Appropriate licensing as required

Preferred:

• Experience in employee benefits or professional services consulting, with a focus on leadership and client relationships.

• Ability to explain complex issues in simple terms and present confidently to clients and peers.

• Strong organisational skills and the ability to manage multiple priorities.

• A collaborative approach and a passion for mentoring and developing teams.

• Willingness to travel up to 30% of the time.

#LI-AM3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords:

client service leadership, regional client manager, employee benefits consulting, client retention, process improvement, team mentoring, capacity planning, claims management, performance metrics, branch operations