Services coordinator

Overview

Pactiv Evergreen is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at .

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email [email protected].

All information will be kept confidential according to EEO guidelines and applicable laws.

Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.

A reasonable estimate of the current range is $53,000 - $88,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401k plan with company match, comprehensive medical, dental and vision insurance, flexible spending and health savings accounts, paid vacation and sick days, paid parental leave, paid holidays and wellness program.

Responsibilities

Provides centralized human resource customer service support to employees spanning payroll, benefits, general human resource policy and other transactions supporting employees across all locations. Supports the achievement of departmental goals through personal effort in own work and areas potentially outside of myHR Services team and department. Successful candidates will have high attention to detail, a strong ability to remain organized while operating under competing priorities and be willing to collaborate in a team environment.

Responsibilities:

• Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting.

• Responds to high-volume employee inquiries via phone, along with email and case management, ensuring timely and accurate resolution.

• Handles a wide variety of inquiries including HR policy, life/health/disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, paid time off, retirement plans, and fleet services.

• Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.

• Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.

• Ensures efficiency of service center operations, technology, and transaction processes.

• Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs.

• Coordinates services with various human resource information systems, human resource program managers, and technology specialists.

• Collects, reconciles, and submits payroll data for select employee groups.

• Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items.

• Other duties as assigned.

Qualifications

Requirements:

• A high school diploma or equivalent is required.

• Relevant experience in a human resources employee service center or similar HR support environment.HR call center experience a plus.

• Demonstrated well-rounded familiarity of Human Resources various functions and specialties is required

• Experience using HR software and the ability to learn and understand new systems is required

• Ability and willingness to solve problems

• Multi-tasking abilities

• Demonstrated strong verbal and written communication skills, with attention to detail

• Ability to demonstrate a calm, courteous and professional demeanor under pressure when working with a variety of situations and/or people

• Willingness to take initiative while understanding when to seek counsel from team member

Other Qualifications:

• Bi-lingual ability (Spanish) a plus.

• HR Certification a plus.

Competencies:

• Responsible for leading and coordinating the delivery of technical and or administrative business support or services.

• Responsible for the delivery of basic technical, administrative or operational tasks.

• Excellent organizational skills and attention to detail. Works independently with limited supervision.

• Excellent time management skills with a proven ability to meet deadlines.

• A continuous improvement mindset with analytical, problem-solving, and project management skills.

Impact

• Contributes to departmental goals through individual work and collaboration across teams.

Knowledge & Application

• Applies specialized expertise gained through job-related training and on-the-job experience.

• Understands and follows instructions and procedures accurately.

Problem Solving

• Handles varied, non-routine issues with effective problem-solving.

• Identifies solutions that improve processes and tools; may develop new approaches for complex challenges.

• Anticipates patterns, links issues, and considers broader implications.

Interaction

• Explains information to audiences unfamiliar with subject matter, requiring persuasion and adaptation of communication style.

• Reviews and resolves complex work problems, collaborating with colleagues, leaders, and customers.

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Job Locations US-IL-Lake Forest

ID 2025-28464

Category Human Resources

Position Type Full Time

Pay Type Salaried