Case Manager for Off-Campus Community Living

Case Manager for Off-Campus Community Living

Office of the Dean of Students

Job Summary
Provides support for the OCCL (Off-Campus Community Living) function of the Connie Frank CARE (Coordination, Assistance, Response and Education) Center within the Office of the Dean of Students, part of the Division of Student Affairs. Under the supervision of an Assistant Dean of Students, responds to students, families, faculty, and staff seeking information, guidance, and support about a range of student-related issues. Serves as a resource for students who live or plan to live in privately owned apartments or homes in the greater Champaign-Urbana community. Duties & Responsibilities

• Provide support and advocacy for student-tenants regarding a range of issues (e.g. housing search assistance, lease reviews, addressing poor building maintenance, reporting building code violations, navigating landlord concerns, managing roommate conflicts, etc.) via ongoing case management; communicate with campus and community partners in support of student-tenants; connect student-tenants to campus and community resources; maintain appropriate documentation of notes and other case files in the Maxient database.
• Under the supervision of Assistant Dean, respond to students, families, faculty, and staff who seek guidance around a range of student-related academic, health, and personal issues.
• Selection, train and supervise peer mentors (i.e. student workers) who assist with OCCL promotion, education, programming, etc.
• Design and facilitate workshops for students on topics such as conducting the housing search, developing budgets for managing living expenses, understanding tenant rights and responsibilities, managing roommate conflicts, engaging with landlords, etc.
• Initiate and steward partnerships with campus units, local agencies, governments, property owners, and/or community groups which provide resources and support for students living in non-university owned housing; develop programming for partners aimed at strengthening relationships and ongoing education.
• Respond to critical incidents as a member of the after-hours, on-call response team to provide support during critical incidents (e.g. death of a student, apartment fire, mental health emergency, etc.) and campus emergencies.
• Collaborate in the development of OCCL's communications, long-term programming goals and implementation, and assessment, ensuring alignment with institutional goals.
• Serve on Division of Student Affairs/university committees and other university-related events as needed. This may include some after-hours activities.

Additional Physical Demands
Position may have possibility of a hybrid work environment of 1-2 days per week remote work, dependent upon office needs. Minimum Qualifications

Education:

• Bachelor's degree.
  • Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)

Experience:

• A total of three (3) years (36 months) in education, training and/or work experience in human services-related fields.
  • Demonstrated post Bachelor's work experience providing direct support, residential management, case management, and/or crisis response services.

Preferred Qualifications

Education:

• Master's degree in counseling, social work, education, student personnel or a related field.

Experience:

• 1-3 years of professional full-time work experience in higher education or non-profit setting.
• Experience assisting students in crisis and/or who need high levels of support.
• Experience advocating for and/or facilitating education on tenant/consumer rights.
• Experience with conflict mediation and de-escalation strategies.
• Familiarity with residential lease contracts and housing issues.
• Familiarity with local leasing market, landlords and services available to tenants.
• Experience serving in an on-call emergency response team rotation.
• Experience with selection, training, and supervision of student employees.

Knowledge, Skills and Abilities

• Ability to prioritize work and successfully perform duties independently.
• Ability to create and implement new initiatives in order to build a comprehensive program.
• Strong communication skills.
• Ability to work with students of all backgrounds.
• Strong attention to details.
• Sound judgment and decision-making skills.
• Ability to work collaboratively with multiple campus partners.
• Aptitude for creating and fostering positive, constructive work team environments.

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 6/1/2026. The budgeted salary range for the position is $60,000 - $63,000.

Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Wednesday April 15, 2026 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Please make sure to upload a cover letter, resume, and contact information for at least three professional references when applying. Additionally, if you have your transcripts please upload those as well. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Keri Collins at [email protected] . For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next . Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal , or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [email protected] .

Requisition ID : 1034912

Job Category : Professional and Administrative

Apply at: