Customer Operations Specialist
Job Description
Job Description
Customer Operations Specialist – Schaumburg, IL
$50,000 - $60,000 annually + Free Benefits, PTO, 401K Match, onsite gym
For decades, our company has been a trusted leader in the distribution of wines, spirits, and other beverages, proudly partnering with retailers, restaurants, and hospitality groups across the region. As we continue to expand, we remain committed to delivering top-quality service, reliable distribution, and lasting relationships with our customers.
We are seeking a Customer Operations Specialist to join our team. In this role, you will serve as a key point of contact for customers, ensure accurate order processing, and support operational efficiency across our network.
Responsibilities:
- Act as the primary contact for customer inquiries, orders, and service requests, ensuring accurate and timely responses
- Manage the order process, including data entry, tracking, adjustments, and follow-up
- Collaborate with logistics and warehouse teams to ensure on-time deliveries and resolve any issues that arise
- Maintain accurate customer account information and order records in company systems
- Assist with preparing reports on customer activity, order trends, and operational performance
- Perform calculations and review data to ensure pricing, quantities, and inventory are correct
- Support compliance with company policies and industry regulations
Qualifications:
- 1 year of customer service experience within a corporate environment
- Excellent attention to detail and organizational skills
- Strong communication skills and a customer-focused mindset
- Skilled in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Eager to learn, adaptable, and able to work in a team environment
Corporate Resources/CRT (on behalf of our client) has been hired to source a full-time, permanent Customer Operations Specialist.
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