Assistant Department Manager (Stone)
- High School Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
- Act and work in a manner that is consistent with company’s core values
- Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present ‘how-to’ classes to customers
- Follow established cash, check and charge card acceptance procedures
- Answer the telephone according to accepted guidelines
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
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