Training and Support Services Specialist

Job Requisition ID: 50025

Opening Date: 09/26/2025
Closing Date: 10/09/2025
​Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,928-$8,493/month ($71,136-$101,916/year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062
Merit Comp Code:

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services (DFCS) is seeking to hire a Training and Support Services Specialist in the Office of the Chief of Staff, Bureau of Training, Support Services, Operations, and Strategic Planning (BTSSOSP). This position provides support to DFCS’ Program Offices by planning, organizing, implementing, and monitoring program staff training and development. Strong technical skills with Microsoft 365 Office Suite applications to include Excel, Teams, Word, PowerPoint, SharePoint, OneDrive or other special software are needed to conduct research, complete data input and analyses of best practices for managing employees, and effective tools to assess training opportunities; This position will also control and execute multiple special projects and serve as liaison with other Department of Human Services (DHS) components to disseminate information on trainings.

Essential Functions

• Serves as the Bureau of Training and Support Services Specialist.
• Conducts research and analysis of best practices of managing employees and effective tools to assess successes and challenges.
• Serves as liaison with the DHS Training Components (e.g., Office of Learning and Training Development, Health and Family Services, and Department of Revenue) to disseminate information on trainings.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Specialized Skills

• Of the one (1) year of requires experience, requires one (1) year of professional experience developing reports, surveys, evaluations, presentations and accessible web-based training, remote learning capabilities, and on-line training for various audiences.

Preferred Qualifications

• One (1) year of professional experience developing reports, surveys, evaluations, presentations and accessible web-based training, remote learning capabilities, and on-line training for various audiences.
• Three (3) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking various administrative special projects and assignments as it relates to training and support services.
• Two (2) years of professional experience conducting data input and analysis, utilizing computer software, including but not limited to Microsoft 365 Office Suite (e.g., Excel, Teams, SharePoint, PowerPoint, Webex, Word), or similar special software, in the development of learning curriculum, coordination and implementation of projects, and evaluation of employee development training and training programs.
• Two (2) years of professional experience researching and implementing options and updates for training formats including technology, accommodations, web-based training, remote learning etc. to ensure availability, learning capabilities and accessibility of training for audiences.
• Two (2) years of professional experience in researching and reviewing program concerns and reports such as audit findings, quality assurance reviews, case management reports, and federal and state outcome measures to develop and implement targeted program specific training to support a public or private organizations goals and objectives.
• Two (2) years of professional experience utilizing Federal and State requirements in the development of employment training.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

* All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Monday-Friday, 8:30am-5pm, 1-hour unpaid lunch.

Work Location: 401 S Clinton St, Chicago, Illinois, 60607

Division of Family and Community Services

Chief of Staff

Training and Support Services

Chicago/Cook County

Agency Contact: [email protected]

Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the for State employees and review the

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]