Premium Ambassador

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire FC, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable .

Position Overview:
The Premium Ambassador is dedicated to delivering an exceptional, legendary experience for every guest at Soldier Field. Working in one of three exclusive premium seating areas—Executive Suite Levels, the Skyline Suite, or Fieldside Seats & Suites—Premium Ambassadors will also have the opportunity to assist the Membership and Groups team with their gameday experiences. As part of the role, Premium Ambassadors will receive a complimentary meal during their shift. Shift times will align with the CFFC home match schedule, and additional opportunities to work at other exciting events may also be available.

Job Responsibilities:

• Provide exceptional service to guests in premium seating areas, ensuring a memorable and seamless experience.
• Regularly inspect premium seating areas to maintain cleanliness, organization, and safety standards, ensuring all spaces exceed expectations.
• Proactively address and resolve guest concerns, reporting issues to the appropriate departments for timely follow-up and resolution.
• Maintain a professional, approachable, and positive demeanor at all times, fostering a welcoming environment for guests.
• Be knowledgeable about Soldier Field and provide guests with accurate, helpful information to enhance their experience.
• Support Membership and Group Sales by assisting with check-ins at Fireside Chats, group experiences, and other sales-related events during games.
• Other duties as assigned

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Qualifications:

• Must be 18 years of age by March, 2025
• Previous customer service experience, hospitality service industry experience preferred
• Attend preseason training session highlighting Chicago Fire FC service standards
• Attend a minimum of 14 home matches during the 2025 season
• Must be comfortable standing for long periods of time
• Detail oriented and highly organized
• Ability to simultaneously handle multiple tasks and adapt to change
• Strong work ethic and demonstration of proactiveness
• Have and display a positive attitude
• Excellent customer service skills
• Strong verbal communication skills

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information.

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