Corporate Traveler -Global Head of GTM Systems - Chicago, USA

Job no: 531247-C

Brand: Corporate Traveler (US)

Work type: Full time

Location: Illinois

Categories: Sales and Customer Service, Digital and Technology, Leadership

Global Head of GTM Systems

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please click HERE

About The Opportunity

Flight Centre Travel Group is seeking a Global Sales Technology Manager to own and evolve our Sales and Customer Success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

Key Responsibilities

• Act as the global owner of the Sales and Customer Success technology stack across six regions

• Support the global rollout and training of WBD

• Evaluate, select, and support rollout of AI-led sales and SDR/prospecting tools

• Leverage sales technology to enable conversion initiatives and data-driven decision-making

• Identify business needs, evaluate vendors, and manage security and data privacy approvals

• Partner with Procurement on contract reviews, renewals, cost control, and licence management

• Maintain strong vendor relationships and monitor product roadmaps and pricing changes

• Track adoption and usage metrics to inform optimisation and licence decisions

• Own platform configuration, Salesforce integrations, and cross-tool field mapping

• Conduct pre-launch testing and ongoing system integrity checks

• Document integration architecture and dependencies across platforms

• Drive global vs. regional training initiatives and develop role-based enablement materials

• Lead onboarding, feature communications, and ongoing upskilling initiatives

• Build and maintain reporting, dashboards, and quarterly site audits

• Enforce data hygiene standards and governance policies across the stack

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
  

Experience & Qualifications

• Experience owning and managing a global sales or customer success technology stack

• Strong expertise in Salesforce configuration and system integrations

• Proven experience with vendor selection, contract negotiation, and licence management

• Demonstrated success driving technology adoption, training, and optimisation

• Experience working cross-functionally with Sales, CS, IT, Security, and Marketing

• Ability to use usage data and reporting to inform strategic decisions

• North America–based and able to work with global stakeholders
  
  

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
  

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Chicago, IL

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $175,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients (2018–2025)
CHHR: 5-Star DE&I Employer (2023, 2024)
Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
Newsweek: America’s Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

#LI-SM1#CTUS#LI-Onsite

Applications close: 11 Jun 2026 Central Daylight Time