Customer Technical Support

Customer Technical Support Location Rockford, IL :

Roper Whitney of Rockford, IL has been producing quality tools and equipment that have been changing the shape of sheet metal since 1910. Behind our extensive history and expansive range of products stands our employees, keeping the gears turning and wheels rolling from the shop to the desk.

We value our employees, continuously strive to make our company a great place to work, and believe in taking care of our team. That's why we offer a comprehensive benefits package designed to support your health, wellbeing, and professional growth. From competitive pay to career advancement opportunities, we're committed to helping you thrive in every aspect of your career.

Our currently available positions are listed below. If you are looking for a career with Roper Whitney, please email your resume to [email protected]. A $500 sign-on bonus is available for all positions.

Customer Technical Support

Pay Range: $19.00 - $24.00 per hour $500 sign on bonus available.

PURPOSE/FUNCTION/SUMMARY

As a Customer Technical Support professional at Roper Whitney LLC, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.

ESSENTIAL FUNCTIONS

• Supervise customers with their machines troubleshooting via telephone
• Keep a log of all calls on Internal service software (Hubspot)
• Familiar with a variety of the field's concepts, practices, and procedures
• Advise on replacement parts needed to repair a machine mechanically and/or electrically
• Program computers for machines in the field (customer or service orders)

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Education/Training: Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience preferred.
• Experience/Skills: 3 to 5 years of related experience in a manufacturing environment are preferred. Must possess excellent communication, organizational, computer, and interpersonal skills.