Floor Manager

DineAmic Hospitality is seeking a Restaurant Manager for Prime & Provisions, our classic fine dining steakhouse on the river in downtown Chicago. Restaurant Managers ensure that all aspects of daily restaurant operations are running smoothly and that guests enjoy a high-quality dining experience. Restaurant Managers assist with managing staff, driving sales, and controlling costs. Restaurant Managers are full-time, exempt employees and report to the General Manager of the property.

Essential Duties + Responsibilities

Operations Management

• Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts)
• Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement and monitoring food presentation and service.
• Ensure that all paperwork, documentation, reporting and administrative duties are completed accurately and on a timely basis.

Guests Service

• Manage reservations, greet guests, and ensure efficient table service
• Build rapport and establish relationships with guests to foster a loyal customer base and increase the likelihood of repeat business and positive reviews
• Listen actively and empathetically to defuse tense situations and resolve guests’ issues quickly and professionally.

  Staff Management

• Hire, train, and supervise restaurant staff, including servers, bartenders, bussers, and hosts.
• Clearly communicate job expectations and monitor, address and document individual employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action
• Hold team members accountable to company policies, safety standards, and providing excellent customer service.
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing regulations regarding food safety, hygiene, and employee health standards.
• Other duties as assigned within the scope of the role

Education + Experience Requirements

• At least 3 years of Full-service management experience (high-volume and fine dining experience preferred)
• Bachelor’s Degree preferred
• Valid Allergen, Sanitation and ServSafe Certifications required

Work Context and Physical Demands

• Have a high level of social contact; Work very near customers and coworkers.
• Often work indoors, but may work outdoors on occasion.

• Often work 50 hours or more per week.
• Often work nights and weekends
• Must be able to be physically active for long periods without getting tired or out of breath.
• Must be able to stand or walk for long periods of time; use their hands to handle or control objects and tools
• Must be able to speak clearly so listeners can understand and understand the speech of another person. 

DineAmic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.