Customer Service Representative I

Customer Service Representative I

Requisition ID: 15123

Location:

Saginaw, MI, US, 48601Remote, US, 60631

Pay Type: Salary

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at (

Description:

Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions.

Were seeking a Customer Service Representative I who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title: Customer Service Representative I | Req ID: 15123 | HR Contact: Sheena WATSON | Location: Building Envelope - Corp Saginaw, MI, Remote Worker US

ABOUT THE ROLE

We're looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

WHAT YOU'LL ACCOMPLISH

Order Entry & Customer Support (60%)

• Receive and enter customer orders via phone, email, fax, and web.

• Support order entry for DL, EM Standard, and Duro-Guard product lines.

• Ensure orders are accurate, complete, and aligned with product specifications.

• Identify and correct incomplete or inaccurate customer submissions.

• Navigate all required systems with confidence.

• Understand product capabilities, shipping methods, manufacturing processes, and inventory locations.

• Collaborate with related departments as needed during the ordering process.

Customer Issue Resolution (30%)

• Assist customers with shipping questions, returns, credits, order changes, and general service needs.

• Investigate concerns across required systems and determine appropriate solutions.

• Escalate issues or pricing exceptions when needed.

• Process credits/returns up to $500 without approval.

• Coordinate with internal teams such as Warranty, Inventory, Shipping, Production, and Accounting.

• Follow up with outside vendors to ensure timely resolution.

OEM Order Support (5%)

• Enter standard OEM orders and prepare basic quotes.

• Apply general knowledge of OEM customer needs and calculate required materials.

Additional Responsibilities (5%)

• Provide support for other customer service functions including CSA duties, switchboard coverage, gatekeeping, and out-of-stock notifications.

• Perform other tasks assigned by management.

• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE'RE LOOKING FOR

Education: Bachelor's Degree

Required Work Experience: 1-2 years of customer service experience (required)

• Strong written and verbal communication skills

• Ability to remain calm and professional in challenging customer interactions

• Comfortable navigating multiple computer programs

• Strong attention to detail and accuracy

• Solid math skills

• Ability to evaluate information, problem-solve, and recommend solutions

• Positive, team-oriented attitude with the ability to handle multiple tasks at once

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

WHAT WE OFFER

• Competitive salary

• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

• Medical, Dental, Disability and Life Insurance

• Holistic Health & Well-being programs

• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care

• Vision and other Voluntary benefits and discounts

• Paid time off & paid holidays

• Paid Parental Leave (maternity & paternity)

• Educational Assistance Program

• Dress for your day

#DURO-LAST

#AMRIND

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email [email protected] . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Saginaw