Seasonal Toll Collector

Job Description

Job Description

Position Summary:

Incumbent works directly for the Tolling Shift Supervisor. They are responsible for processing and regulating vehicles entering and exiting the Skyway through expeditious collection of money from motor vehicles in the payment of established toll fees.

Toll Collectors follow procedural guidelines and regulations in the determination of and the collection of tolls. Independent judgment is necessary to resolve such problems as unusual occurrences arising in the traffic lanes. Errors could result in a substantial loss of time to the organization as the employee, supervisor, or affiliated banks locate and reconciles discrepancies. A substantial inconvenience to the public could also occur as a result of the incumbent misadvising motorist on available routes and current road conditions.

Work is usually performed inside a toll booth with exposure for extended periods of time to inclement weather conditions and noise and fumes from trucks and passenger vehicles. Incumbent must stand for long periods of time and also turn and reach when handing tickets and change to patrons. Physical effort and ability to walk between traffic lanes to change toll booth assignments or assist customers in I-Zoom lanes as necessary based on traffic needs. Incumbent is sometimes under a great deal of stress, typically when the traffic volume increased substantially. Good manual dexterity for operating a lane terminal is also recommended.

Direct Relationships:

• Interacts with other Skyway personnel and our customers for the purpose of explaining or interpreting what is required in order to render service, carry out policies and maintain coordination.

Position Responsibilities:

• Observes for safety and / or security issues and takes corrective action as necessary
• Reports to authorities all tolls collected with complete and accurate input of transactions
• Follows prescribed procedures in opening, operating, and closing vehicle traffic lanes
• Collect proper tolls and makes change as necessary to exiting vehicles
• Counts the total amount of money in assigned cash drawer at the beginning of the shift
• Signifies the proper class rate and axle count for each customer
• Deposits cash, tickets, checks, and reports in the appropriate toll plaza safes
• Prepares various daily reports and forms; bank deposit slip, money bag report, change fund error report, etc.
• Ensures that the traffic lane is clear of obstructions, and ascertains that the traffic cones are properly placed especially during shift changes
• Follows prescribed procedures for emergency lane use; supervises U-turns, oversized vehicles, and other unusual occurrences
• Takes immediate action to resolve problems; illegal U-turns, unpaid tolls, misclassification of cash and charge vehicles, and various other unusual occurrences that may arise in an exit lane
• Advises motorists on available routes and current road conditions
• Properly enters vehicle classification and additional information into the computer lane terminals
• Respond and make expedient decisions in emergency situations
• Assist customers who experience problems with electronic tolling
• Performs other duties as required.

Qualifications:

• High school diploma/ GED
• Ability to effectively communicate verbally and in writing
• Positive outgoing personality with the ability to remain courteous with the public and fellow employees
• Ability to effectively respond and make expedient decisions in emergency situations
• Ability to follow money handling procedures
• General knowledge of the roads surrounding the area in order to give accurate directions to motorists when requested
• Ability to complete various forms and reports with completeness and accuracy
• Ability to make change rapidly and accurately

Desirable experience:

• 1-2 years customer service and/or cash handling experience

The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They do not represent an all-inclusive list of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with it.

Skyway Concession Company, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In order to be considered for employment, all candidates must be fully vaccinated against Covid-19.