Support Specialist

Kforce has a client that is seeking a Support Specialist in Evanston, IL. Overview: The Asset Verification Services (AVS) Operations Team plays a vital role in supporting Federal and State Government Agencies and the Financial Institution Community. Our mission is to promote equitable access to public benefits by enabling secure and accurate asset verification. Through our work, we help reduce fraud, accelerate eligibility determinations, and ensure that government funds reach those who need them most. You will be responsible for supporting financial institutions and government field offices using our asset verification systems. Your tasks will include answering emails, phone calls, inputting new users and reaching out to the financial institution network. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across our programs. Key Responsibilities:

• Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs
• Deliver training to financial institution personnel on system usage and procedures
• Respond to inquiries via phone and email, documenting all interactions and resolutions
• Promote and assist with the transition to automated processing methods
• Recruit new financial institutions to participate in AVS programs when needed
• Process registrations and manage updates to institution and user accounts
• Meet contracted service level agreements, including FI Network Coverage, response times, etc.
• Assist with opening and sorting the mail in the Evanston office
• Support additional departmental initiatives as assigned
• High School diploma/GED required
• Typing Speed: Minimum 50 WPM
• Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; Comfortable working with PCs and web-based applications
• Communication: Excellent verbal and written communication skills; Ability to multitask and manage competing priorities
• Organization: Highly organized with strong attention to detail
• Work Ethic: Reliable, self-motivated, and capable of working independently and collaboratively
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
• Experience is flexible - some experience preferred