IT Desktop Support Technician (PC Refresh/Imaging)

Diversified Services Network, Inc. (DSN) is seeking a full-time IT Desktop Support Technician (PC Refresh /Imaging) to join our team in Mossville, IL ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

• Assisting with PC refresh activities and support related to the production assets planned for Cat Technology engineers.

• Identify the software that needs to be packaged and scripted for each business unit based off of application discovery

• Package application and load into Software Center

• Develop associated scripts to automate the software installation process

• Test both the software package and scripted installation procedures to ensure correct functionality

• Provide technical expertise to the refresh processes and assist with changes to the tools used and associated project processes

• Assist with PC imaging, software installation and PC setup

• Provide input to technical meetings related to executing refresh activity

• Assist with inventory management of ACT IT / GIS owned PC equipment

• Assist the business with identifying the right hardware to order

• Maintain seed stock of hardware inventory

• Provide and\or install hardware as requested by end users

• Notify the appropriate person or team when re-orders are needed

Requirements

EDUCATION & EXPERIENCE REQUIRED:

• Associates’ Degree or higher preferred but not required AND 2-4 years of experience in this capacity

• Dell Certification

REQUIRED SKILLS:

• PC troubleshooting (hardware and software), reimaging with custom software

• Customization/repairs (i.e. adding RAM)

• Apply and validate upgrades/software updates/security patches

SOFT SKILLS REQUIRED:

• Customer service

• Teamwork

Benefits

BENEFITS:

• 401(k)

• Dental insurance

• Vision Insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!