Credit Coordinator

Position: Â Credit Coordinator / Analyst

Location: Rosemont, IL - Hybrid - 3 days per week on office

Responsibilities:Â This position is responsible for the credit and collections on assigned accounts ensuring that customer invoices are paid promptly, and new orders are evaluated and released in accordance with departmental credit policy. Must maintain or beat targeted DSO and collection metrics. Position also serves as back-up to the Cash Application Specialist.

Specific Job Function:

• Engage in proactive collection activities including-
• Successfully contact and collect past due balances on assigned customers
• Respond promptly to all customer requests for proof of delivery documentation, copies of invoices, copies of supporting back-up and account history information
• Utilize proper collection techniques knowing the legal statutes and ramifications when engaging in collection activities
• Communicate and partner with the sales representative on unresolved past due accounts
• Work with and involve appropriate parties to resolve billing disputes, short-payments and discrepancies
• Send progressive collection letters to accounts with amounts past due who have failed to maintain agreed upon payment schedules
• Communicate with customers professionally and proactively -
• Answer all calls as they arrive, returning calls the same day
• Contact customers regarding payments, account irregularities, etc.
• Prepare month-end reports summarizing past due customers with accompanying notes, explaining the past dueÂ
• Maintain and enter transactional information -Â
• Setup and/or maintain customers in SAP system
• Maintain customer credit files
• Prepare account posting summary and account adjustments
• Develop acute knowledge of customer characteristics -
• o Obtain and review customer credit reports and financial statements
• o Learn and understand overall assigned industry billing and payment practices
• Provide special project support as requested
• Release orders on credit holdÂ
• Escalate significant issues timely

Job Requirements:

• Associates Degree (A.A.) in Accounting or equivalent; or equivalent experience
• 3-5 years of experience in Collections, including experience with an integrated Accounts Receivable and General Ledger systems
• Intermediate knowledge of Excel
• Experience with multi-site environment
• Ability to work effectively in changing environment

Competencies: Â To perform the job successfully, an individual should demonstrate the following competencies in this position;Â Resourcefulness, Customer Focus, Team Player, Passion, Integrity, Organizational/Planning, Communication, Self-Awareness , Energy

Target Salary Range: $55000 - 65000 salary a year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).