Back to Jobs

Help Desk Administrator (Hybrid, Schaumburg, IL)

Byline Bank
Schaumburg, IL
About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

  • U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest, Finance & Overall in 2024-2025, 2025-2026.
  • Chicago Sun Times Chicago’s Best Workplaces 2024
  • Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
  • Forbes America’s Best Small Employers 2023

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

Objective Of Position

The Help Desk Administrator is responsible for serving as the liaison between employees and technology by helping with fielding requests for assistance with computer systems, software applications, or other technical issues.

Duties And Responsibilities

  • Provides technical support to end users via phone, email, remote session, or in person.
  • Logs and tracks all support requests in the ticketing system (e.g., FreshService, ServiceNow, or similar), ensuring accurate documentation and timely resolution.
  • Troubleshoots and resolves hardware, software, network, and peripheral issues.
  • Assists with account management, including password resets, user provisioning, and access control following IT security policies.
  • Configures, deploys, and maintains laptops, desktops, printers and peripheral equipment.
  • Supports standard applications such as Adobe products, Microsoft 365, Teams, Outlook, and other 3 rd party applications.
  • Collaborates with Tier II and III support teams (Engineering, Network, IAM, etc.) for issue escalation and project implementation.
  • Follows IT processes and procedures to ensure compliance with company security, privacy, and audit requirements.
  • Contributes to IT documentation, FAQs, and knowledge base articles to improve end-user self-service and reduce repeat incidents.
  • Participates in IT projects and rollouts, including system migrations and upgrades.
  • Supports and manages physical infrastructure, including:
    • Patch panel organization and cable management within Intermediate Distribution Frames (IDFs) and Main Distribution Frames (MDFs).
    • Installation, testing and configuration of UPS devices (Uninterruptible Power Supply) to ensure system reliability and power protection.
  • All other duties as assigned.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

  • Associate’s degree in information technology, Computer Science, or related field (or equivalent work experience).
  • 1+ years of help desk or technical support experience in a corporate environment.
  • 2+ years of technical experience.
  • 1+ years of banking experience.
  • Proficiency with Windows 11 and Microsoft 365 administration.
  • Strong understanding of Azure/Entra, Virtual Private Network (VPN), and Multi-Factor Authentication (MFA).
  • Experience with ticketing systems (FreshService) and remote support tools (Log me-in/SCCM or similar).
  • Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
  • Experience with call center applications (Five 9 and Teams or similar).
  • Must be able to communicate with customers, coworkers, and vendors and provide prompt and courteous service with an emphasis on user satisfaction.
  • Ability to work effectively with other IT teams and departments.
  • Ability to resolve technical issues by identifying the source of the problem and developing a solution.
  • Must be organized, able to maintain accurate records, and ensure compliance with IT standards.
  • Ability to handle multiple priorities and adjust quickly to changing technological needs.
  • Valid Driver’s license and reliable transportation for travel to branch locations.
  • Ability to lift and move IT equipment (up to 50lbs) when necessary.
  • Must take ownership of assigned tickets and follow through to resolution.

Physical Demands/Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The hourly range for this position is between $25.00-$30.75.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.

Note To Recruitment Agencies And Third-Party Recruiters

Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.
Posted 2025-11-15

Recommended Jobs

Registered Nurse (RN) - Staffing

BrightStar Care of Springfield/Decatur
Bloomington, IL

Registered Nurse Overview: Join a leader in the home health care industry. Each independently owned BrightStar location makes more possible for the community and clients it serves. If providing com…

View Details
Posted 2025-08-28

CT Technologist-Imaging Full Time Evenings

Catherine Gratz Griffin Lake Forest Hospital
Lake Forest, IL

The salary range for this position is $37.65 - $48.95 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positi…

View Details
Posted 2025-10-21

Store Manager

Foot Locker
Elmhurst, IL

Overview: You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you.…

View Details
Posted 2025-11-04

Nurse Practitioner (NP) or Physician Assistant (PA)

PMC Medical
Bloomington, IL

Nurse Practitioner or Physician Assistant We’re seeking a compassionate and skilled Nurse Practitioner (NP) or Physician Assistant (PA) to join our client's clinic team in Bloomington, IL. In th…

View Details
Posted 2025-11-12

Community Manager- Uptown La Grange

Greystar
La Grange, IL

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in ins…

View Details
Posted 2025-10-30

School Occupational Therapist

Ampersand Therapy
Antioch, IL

Occupational Therapist (OT) – 2025–2026 School Year – In‑Person Hello OTs! Join a local, women- and therapist-founded company that’s committed to supporting the professionals who support our sch…

View Details
Posted 2025-11-06

Electrical engineer

University of Illinois at UrbanaChampaign
Champaign, IL

Electrical Engineer Engineering Services Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge,…

View Details
Posted 2025-11-15

EXECUTIVE CHEF

Compass Group
Chicago, IL

Salary: $85000 - $90000 / year   What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients eve…

View Details
Posted 2025-09-09

QA Team Lead

Uline
Waukegan, IL

Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Drive quality and progress as Uline’s Quality Assurance Team Lead. Guide and support your team to implement complex testing so…

View Details
Posted 2025-11-14

General Liability Defense Attorney

Downey & Lenkov LLC
Chicago, IL

Job Description Job Description Established Mid-Sized Loop Law Firm seeks a motivated Attorney to join our General Liability practice area. The candidate must have 6-plus years of Illinois ins…

View Details
Posted 2025-11-13