Bobcat Parts, Service, and Rental Manager

Job Description

Job Description

Description:

Atlas Bobcat, part of the Atlas Companies, is excited to expand to Ottawa, IL and is hiring a Parts, Service & Rental Manager to lead operations at this new branch.

This role is responsible for the day-to-day leadership and overall performance of the service, parts, and rental departments . The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment.

As a leader in the compact equipment industry, Atlas Bobcat takes pride in delivering exceptional service and support for heavy-duty compact equipment throughout the Chicagoland area.

Why You’ll Love Working at Atlas

• A Strong, People-First Culture: At Atlas, we believe a strong commitment to excellence, our people, our core values, and professional development opportunities are what make our company great. We also enjoy bringing our teams together through events such as food trucks, BBQ’s, holiday parties, celebration lunches, and sporting events.
• Personal & Family Balance: We value personal/family time and are proud to offer a Monday-Friday schedule.
• Rest and Relaxation: Our associates receive generous paid time off AND 8 paid holidays.
• Comprehensive Benefits Package: This includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match.
• Career Growth Opportunities: We support professional advancement through tuition reimbursement benefits and internal growth opportunities.

Get to Know the Atlas Team:

• At Atlas, you’re not just starting a job-you’re building a career. Learn more about what we offer on our careers page below.

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Key Responsibilities Leadership & Operations

• Lead and oversee daily operations of the parts, service, and rental departments.
• Serve as the primary point of contact for customer inquiries, escalations, and support needs.
• Promote a positive, professional, and safety-focused workplace culture.

Parts Department

• Identify and fulfill over-the-counter customer parts needs.
• Manage parts inventory, including ordering, receiving, stocking, and cycle counts.
• Monitor inventory levels and adjust purchasing to support operational demand.

Service Department

• Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
• Ensure work orders are completed accurately, efficiently, and on time.
• Coordinate workflow and communicate clearly with customers regarding service status.

Rental Department

• Identify, source, and supply rental equipment to meet customer needs.
• Ensure equipment is inspected and documented before and after each rental.
• Verify all rental agreements and documentation are complete and compliant.
• Screen customers to ensure rental qualifications are met.
• Monitor rental fleet condition, availability, and utilization.

Facility & Safety

• Maintain a safe working environment and ensure compliance with all safety policies and procedures.
• Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
• Perform other duties as assigned by management in a professional and efficient manner.

Requirements:

Qualifications

• 3–5 years of customer service experience.
• Management or supervisory experience in a service shop, rental, or parts environment preferred.
• Hands-on equipment experience strongly preferred.
• Experience with parts or rental operations is a plus.
• Self-motivated with the ability to take ownership of responsibilities and work independently with minimal supervision.
• Strong interpersonal and communication skills with the ability to effectively interact at all levels of the organization.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Physical Requirements

• This position requires but is not limited to standing, bending, crouching, twisting, pulling, pushing, and lifting to 80 lbs., routinely 20-50 lbs.

Atlas is proud to be an Equal Opportunity Employer (veterans and individuals with disabilities included) and a Drug-Free Workplace. Where a specific pay range is listed, it represents a good-faith estimate at the time of posting. Actual compensation will be based on experience, skills, qualifications, market conditions, and geographic location.