Quality Engineering & Data Technician, Factory Field Quality, Field Based
Tesla’s Factory Field Quality team serves as a critical bridge between Quality Engineering/Factory teams, the “field” (sales, service, delivery locations), and partner Engineering teams across the business. Accurate data is the key to solving the right customer concerns as quickly as possible, and the Quality Engineering Technician plays a vital role in delivering that data accuracy while also investigating new quality issues on site at service centers. This field-based role will serve three critical objectives:
Clean/analyze/consolidate incoming service data to prioritize top customer concerns for factory quality engineering to resolve. Investigate new quality issues in the field by working side by side with service technicians at the service center to determine initial root causes. Project manage quality engineer investigation requests such as retrieving parts for failure analysis and monitoring new vehicles at delivery sites. The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail oriented, and have the ability to work independently. The candidate must establish and maintain a professional working relationship with field personnel, Quality Engineers, and Engineering teams. We are open to most other Tesla locations in the Chicago area, Tampa area, or Miami area. What You'll Do Analyze service technician repair notes, tags, and images for top customer concerns across all vehicle models Investigate new issues at the service centers by observing vehicle repairs first-hand and conducting engineering studies Project manage service improvement requests and internal continuous improvement projects Work with other field-based engineering technicians to identify trends, provide repair procedure feedback to service teams, and develop better on-site monitoring Summarize new top concerns for engineering teams to prioritize solutions Assess accuracy of write-ups and dashboard systems; provide weekly summaries to team project manager to drive improvements with write-ups and automated data systems What You'll Bring Proven track record as a fast-moving problem solver capable of delivering concise, actionable feedback 3 - 5 years’ experience in manufacturing, automotive, or hands-on technical role or in data analysis; or Bachelor’s Degree in Engineering or Business Analytics, or related technical fields Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy A passion and curiosity for exploring data relations to real-world processes; eager to perform hands-on engineering studies; must be comfortable working on multiple projects simultaneously with the ability to interact with multiple teams Strong communication skills and able to build relationships quickly; can tailor communication between non-technical and technical audiences Must have command of English Language, both written and verbal Fluent in MS Office Suite; experience with Tableau, SQL, JIRA, or similar software is a plus Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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