Field Service Engineer

Field Service Engineer

Mundelein, IL (Hybrid)
70–80% Travel (Primarily U.S., occasional Canada & Mexico)
Full-Time | Associate Level

We are recruiting on behalf of a leading organization in the mechanical and industrial engineering sector seeking a Field Service Engineer to support advanced industrial coating systems at customer facilities across North America.

This role is ideal for a technically strong, customer-facing engineer who enjoys hands-on troubleshooting, travel, and working with complex industrial machinery in fast-paced environments.

About the Role

The Field Service Engineer is responsible for installing, maintaining, and repairing PVD (Physical Vapor Deposition) coating machines and related turnkey systems at customer sites.

This position requires extensive travel (70–80%), strong mechanical and electrical troubleshooting skills, and the ability to independently coordinate service visits while maintaining excellent customer relationships.

When not traveling, you will provide remote technical support and documentation from a hybrid work environment.

Key Responsibilities

Installation, Maintenance & Repairs

• Install PVD coating machines, cleaning systems, and related industrial equipment

• Perform scheduled preventive maintenance

• Troubleshoot mechanical and electrical issues

• Complete repairs and component replacements

• Respond to emergency service requests

• Ensure compliance with all safety regulations and industry standards

Customer Training

• Deliver hands-on training for machine operation and maintenance

• Educate customers on troubleshooting best practices

• Prepare and maintain technical training documentation

Service Coordination

• Independently schedule and coordinate service visits

• Communicate visit scope, timelines, and requirements to customers

• Keep internal stakeholders informed of ongoing service activities

Remote Technical Support

• Provide troubleshooting support via phone, email, and remote tools

• Guide customers through diagnostics and corrective actions

• Maintain accurate documentation in ticketing systems

Safety & Compliance

• Follow all industry safety standards and company policies

• Maintain safe work practices at customer facilities

• Stay updated on PVD technology and industrial safety advancements

Required Qualifications

• Bachelors degree in Engineering, Physics, or related technical field (or equivalent hands-on experience)

• Minimum 3+ years of experience servicing industrial machinery

• Proven experience with PVD coating machines or similar industrial equipment (required)

• Strong mechanical and electrical troubleshooting skills

• Excellent customer service and communication skills

• Ability to travel 70–80% (primarily U.S., occasional international travel)

• Experience using remote support tools and service ticketing systems

• Strong organizational skills and ability to manage multiple service projects

• Solid understanding of safety regulations and best practices

• Legal authorization to work in the United States (visa sponsorship not available)

Ideal Candidate

• Self-driven and comfortable working independently on customer sites

• Organized and proactive in scheduling and communication

• Technically confident in both mechanical and electrical systems

• Comfortable training customers and representing the organization professionally

If you are interested in learning more about this opportunity, please apply