Assistant Club Manager

The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club’s high standards of service, hospitality, and operational excellence.

Anticipated Schedule: Five days per week, Sunday close and flexible availability required.

Key Responsibilities:

Club Operations & Leadership

• Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
• Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
• Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
• Act as first responder to all emergencies, managing situations with calm and confidence.

Communication & Policy Enforcement

• Foster open, respectful communication with members, staff, and leadership.
• Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.
• Enforce Club and departmental policies while applying sound judgment in exceptional cases.

Departmental Oversight

• Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).
• Support all departments with daily operational needs, staffing, policy compliance, and service continuity—includes assistance with Trackman setup, racquet rentals, TV programming, etc.
• Manage schedules and provide coverage solutions to maintain consistent service standards.

Member Experience

• Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.
• Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.

Investigations & Reporting

• Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.
• Maintain confidentiality and professionalism in all investigative matters.
• Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.

Cleanliness & Safety

• Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.
• Proactively identify and resolve operational issues impacting the member experience.

Administrative & Operational Support

• Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.
• Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.

Additional Responsibilities

• Perform other duties as assigned by the Club Operations Manager or senior leadership.
• This description is not all-inclusive and may evolve with Club needs.

Requirements

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent lifting of items weighing up to 25 pounds.
• Exposure to various chemicals and fragrances used in spas, salons, locker rooms, housekeeping, laundry, and l areas.
• Regularly required to stoop, kneel, and crouch.
• Occasional use of a ladder for stock and inventory tasks.
• Must be CPR/AED certified or obtain certification within 3 months of hire (training provided by the Club).
• Required to be on-site five days a week. This is not a hybrid or remote job and position is based in Chicago, IL.

Qualifications

• Genuine passion for delivering exceptional service and working in the hospitality industry.
• Degree in Hospitality, Recreation Management, or a related field preferred.
• Experience in a luxury or upscale environment with a strong emphasis on high-touch service is highly desirable.
• Collaborative mindset with the ability to thrive in a dynamic, team-oriented environment.
• Strategic thinker with strong problem-solving skills and the ability to respond quickly and effectively to challenges.
• Skilled at managing multiple priorities, remaining composed under pressure, and performing in a fast-paced setting.
• Excellent organizational skills with strong written and verbal communication abilities. Must be proficient in English.
• Quick to learn new software systems; proficiency in Microsoft Office Suite is required.

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

Out of State Applicants:

• Please note that relocation expenses will not be covered or reimbursed for this position. Applicants are responsible for any costs incurred related to relocation.

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.