Branch Managing Director

Job Description

Job Description

Derived from the Latin word “scutum,” meaning “shield,” the Scutum Group provides products and services that protect lives, assets, and data—safeguarding the future of millions of people and thousands of businesses every day. Since its founding in 1989, Scutum has become a leading international player in Safety, Security, and Fire Protection, serving both B2B and B2G markets. Through continuous investment in technology and operational excellence, the Group has grown into a $500 million global organization with over 3,000 employees, operating across 12 countries and more than 70 offices.

Scutum entered the North American market in 2020, forming Scutum North America (SNA) with its first acquisition, High Rise Fire & Security in New York City. Since then, SNA has acquired ten companies across the United States, advancing its mission to deliver integrated electronic security, monitoring, and life safety solutions nationwide. Headquartered in New York, SNA is focused on driving growth through both organic expansion and strategic acquisitions, while unifying operating entities under a consistent operational and technological framework.

Branches Overview

Forest Security Inc. and Alert Protective Inc. are well-established security and life safety services organizations within Scutum North America (SNA), delivering comprehensive residential and commercial security solutions throughout the Greater Chicago region. With both entities now operating from a unified branch location, this leadership role presents a unique opportunity to drive synergy, efficiency, and combined growth under a single, strategic operational vision.

Position Summary

The Managing Director will oversee the full P&L for both Forest and Alert agencies with total annual revenue of $15mm, leading all operational, commercial, financial, and strategic aspects across the shared branch. Beyond traditional leadership responsibilities, this role carries a distinct mandate: Identify, pursue, and develop opportunities that create synergy between the two entities—commercially, operationally, and culturally. This includes optimizing shared resources, eliminating redundancies, enhancing the combined client experience, and leveraging the strengths of each brand to drive unified regional growth. The Managing Director must be a strategic, visionary leader capable of bringing together two legacy organizations under one cohesive operational model while maintaining the brand equity and client trust each entity has earned.

In addition to the above, the following are the duties and responsibilities of the Branch Managing Director:

Essential Duties and Responsibilities

P&L & Business Leadership

• Lead the combined P&L for Forest and Alert with full accountability for revenue, RMR, gross margin, operating expenses, and profitability.
• Develop unified short- and long-term business plans designed to maximize the combined potential of the shared branch.
• Implement financial controls, budgeting processes, and reporting that capture the performance of both entities individually and collectively.

Operational Excellence Across a Shared Branch

• Integrate and oversee operations across both entities—installation, service, warehouse, client support, and scheduling—ensuring cohesive and efficient workflows.
• Reduce operational redundancies and improve capacity utilization made possible by a shared location.
• Standardize best practices across both entities to improve quality, job profitability, and cycle times.

Synergy Identification & Opportunity Development

• Proactively identify opportunities created by the consolidation of both companies in one branch, including:
  • Shared staffing models; Cross-training opportunities; Unified scheduling and dispatch; Combined procurement strategies; Integrated sales processes; Upselling/cross-selling across client bases
• Develop scalable processes that benefit both entities and improve overall branch performance.
• Leverage economies of scale and collaborative planning to reduce cost and increase margin.

Client Experience & Retention

• Establish a unified standard of excellence in client service across both Forest and Alert
• Ensure a consistent, high-level client experience regardless of brand while respecting each entity’s legacy expectations.
• Drive reductions in client attrition and improve NPS using a coordinated, cross-entity approach.

Sales, Growth & Market Development

• Lead the combined sales organization in pursuing growth opportunities, including joint offerings, shared lead generation, and leveraging complementary capabilities.
• Explore opportunities to expand into new verticals or client segments by integrating the strengths of both brands.
• Ensure seamless alignment between sales and operations across both entities.

People Leadership & Organizational Cohesion

• Lead and develop teams from both organizations, building a strong and cohesive culture within the shared branch.
• Promote collaboration, cross-functional cooperation, and shared accountability for results.
• Implement a unified leadership team structure while honoring the brand identities and legacy strengths of both entities.

Continuous Improvement & Integration

• Drive ongoing integration efforts, ensuring that policies, workflows, and operational standards reinforce a unified branch model.
• Promote continuous improvement initiatives that leverage the combined capabilities of both entities.
• Collaborate with the SNA leadership team to support broader integration priorities, digital transformation, and shared services adoption.

Qualifications

Required

• Bachelor’s degree in Business, Engineering, or related field (or equivalent experience).
• 10+ years of senior leadership experience in security, low-voltage services, fire/life safety, or related industries.
• Direct experience running a P&L with demonstrated success growing revenue and improving profitability.
• Strong operational leadership—installation, service, field workforce, and client service.
• Proven ability to lead sales teams and build sustainable growth engines.
• Exceptional financial acumen and data-driven decision-making ability.
• Strong leadership and team-building skills with experience unifying multiple business units or office locations.
• Outstanding communication, interpersonal and stakeholder-management skills.
• Knowledge of security system technologies, monitoring services, licensing requirements and industry regulations.
• Valid driver’s license and ability to travel between offices and client sites.

Preferred

• MBA or advanced business/technical degree.
• Experience managing multiple operating units simultaneously.
• Exposure to national account programs or multi-site commercial clients.
• Background in continuous improvement (Lean, Six Sigma) or operational transformation.
• Experience in acquisition integration environments .

Performance Metrics

• Annual revenue growth rate (new systems + recurring revenue).
• Gross margin and net margin for the office/region.
• Operating expense ratio relative to revenue.
• Client retention/attrition rate.
• Technician productivity and utilization.
• Installation/service job profitability.
• Client satisfaction / Net Promoter Score (NPS).
• Employee retention and engagement / leadership bench strength.
• Synergy realization metrics (shared cost reductions, operational efficiencies, cross-entity revenue impact, combined utilization rates).

Compensation and Benefits

• Competitive base salary plus performance bonus up to $50k
• Travel and expense account
• Full Medical and Dental coverage (Individual & Family)
• Disability insurance
• Paid Vacations and Holidays
• 401k plan with additional company contributions

In summary, SNA offers a compelling leadership opportunity for an operational and commercial executive who wants to shape the direction of two established security brands now operating under one unified branch. As Forest and Alert continue to align, integrate, and scale, the Branch Managing Director will have significant influence over business strategy, P&L performance, operational excellence, client experience, and workforce development across a multi-entity environment.

SNA is a dynamic, fast-growing organization with a collaborative leadership culture, strong executive alignment, and the backing of a global Group committed to innovation, quality, and long-term investment. This role provides the ability to drive meaningful impact, create synergy between two respected companies, build a cohesive high-performing operation, and contribute directly to the continued growth and transformation of the North American business.

Come help shape the future of SNA’s Chicago’s SME operations.