Customer Service Representative

Job description

Work in office administration and customer service for a recognized brand and industry leader offering best in class products and service! Enjoy a competitive compensation and benefits package, as well as ongoing training and development opportunities. Culligan is one of the world's most recognized leaders in water quality solutions. We are one of the largest Culligan franchisees in North America, selling industry leading water conditioning equipment to families and businesses. The U.S. Water Culligan Group is currently seeking a self-motivated individual to help organize the daily functions. 

PRIMARY JOB RESPONSIBILITIES (NOT ALL INCLUSIVE) :
Organize and dispatch service and delivery calls.
Handle customer calls and walk-ins, working to solve any issues or grievances that arise.

Work with the sales department to coordinate in-home appointments and installations of sold equipment.
Assist with inventory management and control.

Create reports for cash flow, billing, sales and more.
Make proactive customer calls for past due collections and other revenue generating activities.
You will receive formal training to prepare you for a successful career in office administration with potential advancement opportunities.

WHAT WE OFFER:
Big company with a small company feel
Career advancement opportunities

Excellent training and onboarding process
Monthly bonus earning opportunities

Highly trained service technicians and customer support team at each dealership
Lucrative employee benefits package including: UnitedHealth Care Medical Plan, Dental, Vision, 401K Matching, Paid Vacation and Holidays

ABOUT US:
Culligan has 89 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy" rating; plus the famous iconic “Hey Culligan Man" tagline is known by generations of customers. Since introducing its inception in 1936, Culligan has been the industry leader in service, support and product innovation.

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Paid time off


• Professional development assistance


• Vision insurance

Weekly day range:

• Monday to Friday: Typical 8 a.m. to 4:30 p.m. schedule (FLEX HOURS available if needed)

Work setting:

• In-person