Sr. Director, Solution Consulting CRM

Were looking for a hands-on strategic leader to lead our CRM & Industry Solution Consulting team a growing center of excellence that will power ServiceNows next wave of growth.

This role will lead a team of  CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNows AI-powered customer and industry solutions.

As the Senior Director youll balance leadership and frontline impact developing talent strengthening alignment across broader team and being personally active in the market as an evangelist for ServiceNows platform.

What Youll Do

• Lead and grow a high-performing team of Solution Consultants focused on CRM and Industry workflows.

• Coach and develop talent building Solution Consultants into trusted advisors and future leaders.

• Partner closely with Sales Leaders  to drive aligned account planning opportunity strategy and customer success.

• Engage directly with customers meeting CXOs presenting ServiceNows value and shaping transformational programs in-market.

• Drive execution excellence by ensuring your team delivers consistent outcome-led value-driven engagements.

• Champion collaboration across functions working with Product Marketing and Enablement to bring the best of ServiceNow to every pursuit.

• Evangelize the ServiceNow story externally and internally representing our technology culture and customer impact with authenticity and authority

Qualifications :

What You Bring

• Proven leadership experience managing Solution Consulting/Presales  teams in enterprise software or SaaS.

• Strong understanding of AI CRM Customer Service   ideally across Financial Services or Telecommunications.

• Demonstrated ability to influence in a matrix environment working across Sales Product and Delivery functions.

• Comfort operating at both strategic and hands-on levels from executive conversations to solution deep dives.

• Track record of building high-performing collaborative teams that deliver measurable customer and business outcomes.

• Exceptional storytelling communication and relationship-building skills.

• A genuine passion for helping customers transform their business through innovation and AI-driven automation.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time