VOIP Lead Engineer - Chicago
Lead VoIP / Unified Communications Engineer
Chicago, IL – Onsite
Base Salary: $150K–$160K
No Remote
No Sponsorship offered
I’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.
This is much more than a VoIP support role.
We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership .
The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.
What You'll Do:
- Lead the design, implementation and support of enterprise voice infrastructure
- Serve as the technical escalation point for complex VoIP and telecommunications issues
- Support VoIP PBX, SIP trunking and Contact Center technologies
- Lead complex voice and infrastructure projects
- Mentor and provide technical direction to other engineers
- Work closely with vendors and internal technology teams
- Help establish technical standards and procedures
- Monitor and improve voice infrastructure performance and reliability
- Participate in the continued modernization of a large enterprise infrastructure environment
Ideal Background:
- 5+ years of enterprise VoIP/voice engineering experience
- Strong Avaya or comparable enterprise voice technology
- VoIP PBX and SIP trunking expertise
- Contact Center / Call Center experience
- Strong understanding of networking and QoS
- Experience supporting large, complex, mission-critical environments
- Technical leadership or mentoring experience
- Healthcare experience is helpful but not required
- Cisco knowledge is highly desirable
The right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence .
This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.
Please message me directly if you'd like to learn more or know someone who could be a fit.
#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers
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