Healthcare Call Center Representative

LaSalle Network is hiring a Healthcare Call Center Representative!

Are you passionate about helping others navigate healthcare benefits while providing exceptional customer service? LaSalle Network is partnering with a respected healthcare organization in downtown Chicago to hire a Healthcare Call Center Representative on a contract-to-hire basis. This fully onsite opportunity is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys solving complex benefit questions while delivering outstanding service. If you're detail-oriented, an excellent communicator and ready to build your healthcare career, we'd love to hear from you!

Healthcare Call Center Representative Responsibilities

• Serve as the primary point of contact for participants, providers and vendors regarding healthcare benefits, eligibility, claims and plan information

• Handle a high volume of inbound calls while delivering accurate, professional and empathetic customer service

• Research and resolve benefit, eligibility and claim inquiries by identifying root causes and coordinating with internal teams

• Interpret and explain healthcare benefit plans, policies and eligibility requirements to participants and external partners

• Maintain and update participant records, ensuring accuracy across claims and eligibility systems

• Review documentation, verify information and request additional records when necessary

• Coordinate claim adjustments, payment corrections and reimbursement recoveries while maintaining HIPAA compliance

• Explain medical, disability, life insurance and weekly illness and injury benefit programs

• Process stop payments, void requests and other benefit-related transactions

• Scan, index and maintain documentation within electronic imaging systems

• Collaborate across departments to support daily operations, cross-training and continuous process improvements

• Participate in special projects and additional responsibilities as assigned

Healthcare Call Center Representative Requirements

• Previous call center, customer service, healthcare, insurance or benefits administration experience preferred

• Working knowledge of medical terminology

• Strong problem-solving and critical-thinking skills

• Excellent verbal and written communication skills

• Outstanding organizational skills with exceptional attention to detail

• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment

• Comfortable handling confidential information with professionalism and discretion

• Reliable attendance and punctuality

• Ability to work effectively both independently and as part of a collaborative team

• Bilingual Spanish is a plus

What's in It for Me?

• $20-$21/hour

• Contract-to-hire opportunity with long-term career potential

• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit:

• Join a collaborative and mission-driven healthcare team

• Build valuable experience supporting healthcare benefits and claims

• Convenient downtown Chicago location, 100% onsite

• Hours: Monday – Friday, 8 am- 4:30 pm

If you're looking for an opportunity where your customer service skills can make a real impact, apply today! This Healthcare Call Center Representative role offers the chance to build your healthcare career while supporting participants with their benefits and claims needs. We look forward to connecting with you!

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