Manager, Client Operations

Company Description

Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world’s most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA. Spark Foundry’s start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media’s powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we “Bring HEAT to Brands.” No other agency possesses the expertise that we do to address today’s most pressing challenges to drive business transformation through media.

Overview

The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.

Responsibilities

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:

Systems & Tools

• Data hierarchy organization and management
• Publicis OneTeam OS
• Manage rollout of the P1T Operating System within agency and client teams
• Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
• Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
• Day-to-day internal system/technology maintenance and troubleshooting

Process

• Create processes for new initiatives
• Prepare regular status reports and distribute internally and externally if necessary
• Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
• Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
• Provide feedback for process improvement and lessons learned as related to assigned tasks

Onboarding

Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)

Accountability

Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.

Qualifications

• 3+ years of related experience
• Analytical skills with a foundation in strategic business management
• Experienced in implementing new product development or product enhancement projects
• Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
• General Media Methodology
• 1-2 years media billing experience
• Finance experience, specifically in media, is a plus
• High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
• Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
• Consistently demonstrates a desire to learn through proactivity and initiative
• Solid written and communication skills
• Strong critical thinking and problem solving skills
• Detail orientated with strong independent project management and time management skills
• Demonstrated ability to navigate technology platforms in digital media

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

Compensation Range: $73,910- $106,260 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/17/2026.

All your information will be kept confidential according to EEO guidelines.

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