HVAC Sales & Customer Support Specialist

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the HVAC Sales and Support Specialist , you will maintain relationships with existing customers while strategically seeking out new opportunities. You’ll handle a high volume of outbound sales calls each day, as well as inbound calls and emails from customers, making each interaction count. You’ll uncover customer needs, offer tailored solutions, and position Parts Town’s value proposition to drive revenue and satisfaction .

A Typical Day

• Make a strong volume of outbound calls to prospective and current customers
• Handle inbound calls and emails, responding quickly and effectively to customer inquiries, orders, and service needs
• Identify new sales opportunities, develop solutions, close deals, and negotiate pricing
• Sell Parts Town’s products and services to both new and existing customers
• Build and manage a sales pipeline while fostering relationships across a wide national customer base
• Conduct account research and follow up on leads and existing orders
• Understand customer pain points and offer Parts Town’s capabilities as strategic solutions
• Work closely with internal teams (customer service, operations, etc.) to ensure a seamless customer experience
• Educate customers on Parts Town’s wide range of resources and benefits, including manufacturer partnerships, technical support, and digital tools

To Land This Opportunity

• You have 1–3 years of experience in an inside sales, business development, customer service, or account management role
• Bonus points if you have experience in the commercial HVAC industry
• You are passionate about building something new and solving problems
• You describe yourself as proactive and organized – taking initiative and following through are a must
• You are resilient – you see rejection as an exciting challenge
• You have fantastic communication skills and you’re proficient in English (verbal and written)

About Your Future Team

We work & play equally hard! Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $51,895.08 – $71,519.31 annually ($24.95 – 34.38 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.