Customer Service Representative I
Overview
The Customer Service Representative (CSR) is responsible for providing accurate information and effective solutions in response to customer inquiries related to products, services, and complaints. This role involves interacting with customers through various channels, ensuring a high level of service aligned with federal customer service standards, and maintaining accurate records of all interactions.
Minimum Qualifications
- High school diploma required; Associate’s degree preferred
- 1–2 years of customer service or call center experience
- Basic proficiency in Microsoft Office applications
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced, high-volume environment
- Ability to adapt to evolving program guidance and procedures
- Professional demeanor consistent with federal customer service standards
Responsibilities
- Respond to customer inquiries, complaints, and service requests in a timely and professional manner
- Access and update databases to retrieve and record customer information, complaints, and orders
- Process orders for products or services, including calculating charges and verifying details
- Handle billing processes, payments, and customer claims accurately
- Manage returns, refunds, and exchanges in accordance with company policies
- Maintain detailed records of all customer interactions and transactions
- Update customer account information and ensure data accuracy
- Provide solutions that meet customer needs while ensuring compliance with organizational guidelines
- Adapt to changing processes, policies, and program requirements as needed
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com [email protected] ). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at [email protected]
Recommended Jobs
Sous Chef
Ballyhoo Hospitality Group is currently seeking a passionate Sous Chef to join our talented team at Zenzi Den in Glenview . Concept Overview: Tucked into downtown Glenview, Zenzi Den is Ball…
Masters Swim Coach
Masters Swim Coach — Lakeshore Sport & Fitness (Part-Time) Locations: Lincoln Park & Illinois Center | Start Date: July 1 Lakeshore Sport & Fitness is seeking part-time Masters Swim Coaches to lea…
Sales Associate
Gerhard's Elegant European Desserts -- Lake Forest, IL (30 miles North of Chicago) Job description We are looking for an experienced food sales people to assist our customers in the carry out p…
Basketball Coach
About Us: Impact Kids has been providing safe, fun, and meaningful enrichment programs for over 5 years, and today we serve students at public and private schools across the country. Students have…
Credit Analyst - Addison (Western Chicago Suburbs)
There’s a Place for You at Viking Electric. A career at Viking Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real di…
Customer Service Representative
Role Description: Oversee customer ordering needs to ensure complete customer satisfaction while managing internal system and inventories needs. Assist management as needed to meet these and othe…
Kitchen / BOH Operations Manager | $46k-56k +Bonuses
Job Description Job Description Kitchen Managers Who Are Done Living On The Line? If you’ve spent years running a busy line, getting promised raises and “next promotion” talks that never happ…
Administrative Assist/Customer Service
This position is responsible for filling the role of front office receptionist and customer service support. This position serves as the first line of contact for ADMO’s customers and vendors while p…
QIDP - Qualified Intellectual Disabilities Professional
Job Description Job Description Responsibilities: Maintains compliance with agency policies, procedures, and practices, and applicable federal, state, and city regulations Maintains respo…
Bartender
As a Bartender, you’ll craft high-quality drinks, engage with guests, and keep the bar running smoothly. Responsibilities: • Prepare and serve drinks accurately and efficiently. • Provide out…