Diet Office Assistant
- Processes all patient meal selections assuring compliance to diet order using department room service computor program, department standards, and job task list.
- Print appropriate daily reports as required. (ie. allergy report, host round sheets, daily census, tube feedings and nourishments, dietitian consults.)
- Verifies diet order changes in diet office computor system against hospital system generated hard copies.
- Processes all appropriate charges as assigned.
- Assures excellent customer service and communication to patients, families, and all hospital associates.
- Documents all concerns, issues request etc on phone log , room service computor systems and notifies Supervisor or Patient Services manager as required by department standards.
- Demonstrates a respect for the confidentiality of patient information. Maintains HIPPA standards during all communications.
- Practices safety and santitation,techniques that meet department standards.
- Utilizes all chemicals according to department and manufacturer guidelines. Practicing a "clean as you go" in day to day task assignments.
- Demonstrates accuracy and clarity in both berbal and written communications
- Demonstrates sound decision making- takes responsibility for decisions.
- Attendance at meetings, inservices and training sessions. Completes CBT,flu shot, and other hospital requirements.
- Follow hospital and department dress codes.
- Additional or other duties may be assigned as based on needs of the department. Education/Experience Required:
- In high school, high school graduate or GED
- 6 months in customer service field/ office Knowledge, Skills & Abilities Required:
- Good Computer skills and able to navigate on various computer programs
- Very good communication skills
- Ability to work with minimal supervison
- Detail and results orientated
- Ability to work well under stressful situations
- Ability to follow thru on tasks
- Strong organizational skills
- Mathematical competence
- Ability to communicate effectively;
- Ability to speak, read and write English clearly and proficiently
- Have a neat and professional appearance N/A
- Flexible work hours between 6:00 am and 8:00 pm including weekends and holidays.
- Ability to work under stressful/difficult conditions.
- Ability to meet time constraints in a fast pace environment.
- Ability to work for significant periods of time.
- Ability to communicate with various internal/external customers.
- Ability to document.
- Ability to read patient menus, names and logs.
- Ability to spend majority of time standing and sitting.
- Position requires constant hearing and seeing.
- Position requires frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling.
- Position requires occasional climbing and tasting.
- Limited exposure to hazardous conditions.
- Safety and sanitation when entering patients' rooms or kitchen.
- Ability to handle various tasks simultaneously especially during peak hours.
- Ability to move 50 pounds. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015.
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