Special Operations Project Manager - Client Services (Chicago)

Special Operations Project Manager – Client Services

About Us:

Since 1994, M1 Global has grown from a local security provider into a trusted security partner for Fortune 500 companies worldwide. As part of the Specialized family of brands, we support complex enterprise environments—from loading docks and data centers to corporate headquarters and event venues.

We design and deliver scalable, integrated security programs that evolve alongside our clients’ operations. By combining industry expertise, proven operational models, and our proprietary automation platform, Aurix™, we enable consistent execution, clear communication, and measurable quality assurance across every location we protect.

Our role-specific recruiting model ensures experienced leadership and skilled specialists are deployed where they matter most, while our dedicated service structure keeps teams accessible, accountable, and aligned. Wherever and however our clients operate, M1 Global integrates seamlessly. M1 Global. We are security, smarter.

Summary:

The Special Operations Project Manager will manage aspects of a regional or national portfolio for one or more companies. The number of companies managed will depend on the size and complexity of the assigned region. This role is responsible for overseeing and directing all operational, financial, quality control, communication, best practices, and administrative functions throughout the portfolio.

We are seeking a high-potential professional within the security or loss prevention industry who is early in their career, highly adaptable, and eager to grow within a fast-paced, client-facing environment. This individual should be coachable, solutions-oriented, and comfortable operating in dynamic environments with evolving client needs. The role requires extensive travel (up to 80%) and the ability to quickly build relationships across multiple locations and teams.

The Special Operations Project Manager must maintain an “ownership mentality,” as this role effectively manages service delivery across multiple clients, with the goal of building and sustaining strong business relationships. They are responsible for meeting and exceeding internal operational standards and client Service Level Agreements (SLAs).

Requirements:

• 3+ years of experience in the security, loss prevention, or related industry preferred
• Must be willing and able to travel up to 80% as required by client and business needs
• Strong willingness to learn, adapt, and grow within a fast-paced operational environment
• Highly coachable with the ability to take direction and implement feedback effectively
• Strong interpersonal and communication skills, with the ability to build relationships across all levels of an organization
• Demonstrated problem-solving skills and ability to think critically in high-pressure situations
• Ability to manage multiple priorities, projects, and deadlines simultaneously
• Must be willing to participate in the company’s pre-employment screening process and continuously meet any applicable State, County, and Municipal requirements

Roles & Responsibilities:

• Respond with urgency to concerns reported directly by clients or escalated from Project Managers, ensuring contractual compliance with portfolio.
• Identify and document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing clients with appropriate solutions and corrective action taken.
• Create a collaborative partnership with portfolio leadership to develop and analyze efficiencies for enhanced productivity.
• Provide portfolio with benchmark insights and analytics to ensure compliance with identified standards.
• Oversee coordination between Project Managers and corporate functions on operations, human resources, and payroll to ensure scheduling, payroll, and billing are fully compliant.
• Direct and oversee any emergency response coordination required by the clients.
• Utilize analytical reporting and leverage available technologies to measure performance and identify opportunities for improvement.
• Consult with client management on officer performance, to identify training opportunities and necessary replacement measures to maintain workforce quality.
• Provide coaching to Project Managers to establish high performing teams by maintaining and improving individual and team effectiveness.
• Facilitate communication between Project Managers and the Talent Acquisition and Workforce Management teams to ensure proactive talent succession, hiring needs, and schedule efficiencies are in place for portfolio.
• Achieve budgetary and operational KPI’s as established by the VP and Sr. VP of Client Operations.
• Coordinate training needs between Project Managers and corporate trainers and facilitate compliance for new leader training for site management.
• Participate in Portfolio Quarterly Reviews and provide strategic insights and analytics on performance, KPI’s, and other loss prevention related functions as outlined by the clients.
• Provide opportunities for improvement and other proactive feedback to clients.
• Participate in other work duties as assigned.

Pay & Benefits:

• Salary Range: $90,000-$100,000/yr
• 401(k)
• Health, Dental, Vision Offered
• Opportunity for Growth