Production Manager

ROLE OVERVIEW:

A growing mortgage lending organization is seeking a Production Manager to oversee and drive the growth of its origination team.

This is a hands-on leadership role responsible for recruiting, training, and supporting Loan Officers while maintaining efficient and compliant production across all channels. The ideal candidate will bring both operational expertise to ensure loans move smoothly through the pipeline and strong leadership skills to motivate a high-performing team.

This is an on-site/hybrid role based out of the Oak Lawn, IL headquarters.

KEY RESPONSIBILITIES:

Leadership & Growth

• Recruit, hire, and train Loan Officers (LOs) and sales support staff
• Develop structured onboarding and mentorship programs for new LOs
• Foster a culture of accountability, collaboration, and consistent production

Pipeline Management

• Oversee daily loan pipeline activity to ensure timely closings
• Partner with processing, underwriting, and closing teams to resolve bottlenecks
• Maintain high standards for loan quality, compliance, and customer service

Production Oversight

• Drive origination growth through coaching, lead management, and referral partner engagement
• Track key performance metrics such as volume, pull-through rates, turn times, and quality
• Ensure adherence to company policies, agency guidelines, and regulatory requirements

Business Development

• Support Loan Officers in building referral networks with real estate agents, builders, and financial professionals
• Represent the organization in the community with professionalism and integrity

QUALIFICATIONS:

• Minimum of 5 years of experience in mortgage origination, with at least 2 years in a leadership or production management role
• Strong knowledge of FNMA, FHA, and VA guidelines, Encompass LOS, and retail mortgage operations
• Proven track record of recruiting and developing successful Loan Officers
• Strong interpersonal and leadership skills with the ability to coach, motivate, and hold teams accountable
• NMLS license preferred, active or previously held
• Must reside within commuting distance of Oak Lawn, IL