Operations Simplification Manager - (Innovation Sites)

The Operations Simplification Manager will be responsible for identifying opportunities in our pub operation where we can do things quicker, easier, differently, or not at all, allowing the business to make efficiency savings and / or improving the customer and team experience. Using the extensive insight they gain from engaging with stakeholders, observing activity, and analysing data, they will propose and trial solutions, effectively evaluate the results, and provide compelling recommendations to the business. Working closely with the wider Operational Excellence function, they’ll ensure the right activity sits in the right place, handing on insight and opportunities accordingly. They’ll also develop a strong affinity with the Deployment function, working with them to identify opportunity and create realisable business cases. They will be driven by, but not limited to, a clear efficiency savings target, and will help create a ‘pipeline’ of robust, tried-and-tested opportunities that can be deployed by the Divisions as required, and as change capacity permits.

Company Description

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Qualifications

Your role as Operations Simplification Manager - (Innovation Sites)

• Identify opportunities where the operational tasks in pubs could be improved and simplified, by:
• Frequently and confidently engaging with a broad range of pub teams, from Team Players through to Divisional Leadership to understand where friction points exist
• Observing task in pub across the trading day / week
• Analysing relevant data that may provide insight (e.g. Deployment Models, Pub Queries, etc.)
• Keeping an eye on the external market / industry activity and competitor trends
• Filter and prioritise opportunities accordingly, balancing speed / complexity of delivery with size of opportunity. Have an effective set of criteria in place to determine which to process, which to hand to the wider Operational Excellence team, and which to pause / abort
• Engage effectively with senior central stakeholders and process owners to:
• Secure buy-in to change how we do things
• Identify the appropriate changes required
• Plan and execute ‘test & learn’ trials in pub, including:
• Engaging with and training pub teams
• Liaising with external solution suppliers
• Defining clear success measures
• Monitoring the trail at every stage, resolving issues and making amendments as required to keep it on track
• Measuring and capturing findings / outcomes, working with Deployment Analysts and other stakeholders to quantify the opportunity
• Create clear, compelling proposals for change, which can be handed to Divisional teams / central stakeholders for implementation

What you’ll bring…

• Strong background in hospitality, ideally pubs and restaurants
• A sound knowledge of the end-to-end site operation
• Confident in using reports and interpreting data to assess performance
• Experience of planning and delivering projects
• Strong Excel and PowerPoint skills